Service Desk Specialist
We are excited to announce an opportunity to join our IT team as an IT ServiceDesk Specialist. We are looking for a dedicated and empathetic individual who has a strong understanding of our ERP system and is passionate about helping others. This position can be fulfilled in either Uganda or Kenya.
What you will do:
- Provide support and assistance to colleagues in understanding and using the ERP system.
- Share feedback and suggestions to improve ERP processes
- Understand the system logic and functionality to troubleshoot and resolve user tickets.
- Translate client issues into Change requests that clearly describe the issue and possible solutions.
What you will need:
- Empathy and a genuine desire to help others.
- Good knowledge of the ERP system and its functionalities.
- Ability(willingness) to learn and understand the system in detail.
- Great communication skills.
If you are interested in this position and meet the qualifications, we warmly encourage you to apply and become a valued member of our ServiceDesk team in your current country of residence.