Ground Operations and Cargo Agent

  • Full-time
  • Ground Handling and Cargo Operations
  • Riga, Latvia


We are an EU-based Airline Company with headquarters in Riga (Latvia), Tallinn (Estonia), and Lija (Malta).

SmartLynx Airlines specializes in full-service ACMI aircraft lease services and is an acknowledged ACMI, cargo, and charter provider in the EU on Airbus A320, A321, and A330 aircraft. 

From year to year we are growing - in fleet size, block hours, team members, and a number of awards. SmartLynx Airlines is a proud owner of the 2019 Best Employer in Latvia in the Transportation Sector award.

We are looking for new colleagues from all over the world. We offer a highly attractive relocation package to one of our headquarters or alternatively working from anywhere in the world with occasional travel to visit your Team in one of our headquarters. 


  • You will ensure that ground handling and cargo operations are conducted in accordance with applicable regulations and standards of SmartLynx;
  • You will set up needed agreements for loading, aircraft cleaning, and baggage deliveries, if necessary;
  • Supervise handling agent employees on the procedures required by all station manuals to ensure compliance with SmartLynx Airlines standard operations procedures;
  • Ensure that ground and cargo handling is provided with flight schedule and schedule changes;
  • Perform on-time invoices and Pro-forma invoices requests from suppliers;
  • Maintain a cost-effective approach for performed and planned services.


  • Understanding of airline systems operations is essential for this role;
  • You should have the ability to think from first principles and work well cross-functionally, including with other departments;
  • You have good planning skills that go along with proper time management and flexibility;
  • Good MS Office skills;
  • Excellent English (both: written and spoken);
  • You have solid communication and team working skills;
  • Excellent organizational and project management skills;
  • Demeanor to thrive in a high-paced environment, requiring exceptional organizational skills, juggling priorities, and adhering to strict deadlines
  • Driver license of B category is essential for this role.


  • Opportunity to work with aviation experts;
  • Advantage of working in developing, international aviation company with friendly, modern and comfortable work atmosphere;
  • Fully paid lunch in the office during lunch hours;
  • Advanced health insurance;
  • Travel for great prices on SmartLynx Airlines charter flights for you and your family;
  • Corporate & Social events;
  • Professional and personal development opportunities while working in a fast-developing multicultural environment.