IT Support Assistant

At BDO in Thailand we are focused on delivering exceptional services to our clients and supporting our people grow and help them become better leaders. 

We are always open to accept applications from people who have the rights skills

and would fit with BDO culturally.

We strongly believe in supporting our people grow and help them become better leaders. 

• Respond to helpdesk tickets, emails, and calls regarding IT issues.
• Support commonly used software: Microsoft 365 (Outlook, Word, Excel, Teams), Adobe, Zoom, PDF tools, and other company’s approved software.
• Troubleshot network access issues (Wi-Fi).
• Set up new employee laptops and assist with user account management (creation, password resets, permissions).
• Install and update approved software packages.
• Perform hardware diagnostics and escalate repairs as needed.
• Maintain IT inventory of laptops, monitors, and accessories.
• Track hardware allocation and return for joiners/leavers.
• Report and escalate suspicious activity (phishing, data loss incidents).
• Follow IT security and data privacy protocols according to the company’s policies and procedures.
• Maintain accurate records of support activities in the ticketing system.
• Support IT audits by maintaining logs and inventory accuracy.

• Bachelor’s degree in information technology, Computer Science, or a related field.
• New graduates are welcome to apply.
• Thai National
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with Microsoft Office Suite, Windows OS, and common troubleshooting techniques.
• Familiarity with Active Directory, user account administration, identity platforms (such as Azure AD), or system monitoring tools is an advantage.
• Good command of English (reading and writing).
• Good critical thinking and communication skills.
• Eagerness to learn and adapt in a fast-paced IT environment.