Service Management Consultant

Veran Performance is a technology-agnostic consultancy that specialises in back-office service enablement and transformation.

We're one of the UK's largest and most trusted back-office transformation consultancies, supporting clients to transform their HR, Payroll, Finance and Procurement services. Our mission is to help clients deliver visible benefits to their business and end users.

We close the gap between your expectations of business transformation and the reality of what gets delivered, whether that is technology, process, or people change.

As a Service Management Consultant, you will work closely with business stakeholders to design and implement effective service management solutions aligned with clients’ Target Operating Models (TOM). You’ll play a key role in shaping shared service strategies and supporting service transformation by applying your expertise in business analysis and service delivery.

Veran Performance offers a dynamic, inclusive work environment that encourages growth, collaboration, and innovation. We’re driven by a passion for excellence, constantly pushing boundaries to deliver outstanding results for our clients. Every team member at Veran is valued and empowered to make a meaningful impact, contributing to the success and growth of the business.

• Support the design and implementation of service management frameworks aligned to business objectives and TOM
• Conduct current state assessments and work across functional teams to identify gaps and recommend improvements in service delivery processes
• Define future state service delivery models
• Develop and document service management processes, workflows, and governance models
• Act as a key interface between business stakeholders and delivery teams
• Lead workshops and working sessions with client teams to capture requirements and translate into actionable outputs
• Support the development and delivery of shared service centre operating models
• Suggest KPIs and metrics for service performance
• Embed the appropriate roles, governance, process and disciplines for continuous improvement  

• Strong experience in service management within a shared service or business services environment
• Experience of business analysis working on service management transformation / improvement projects
• Experience designing or implementing Target Operating Models (TOM)
• Ability to document and improve service delivery processes
• Excellent communication and stakeholder engagement skills, up to senior management level
• Strong analytical and problem-solving abilities with a focus on functional (not technical) solutions
• Consultancy experience or the ability to thrive in a client-facing, fast-paced environment

Please note visa sponsorship for candidates is not available for this role at this time.

We prioritise continuous learning and development, providing ample opportunities for professional advancement. With our supportive culture, exciting projects, and a dedicated team, Veran Performance is truly a rewarding place to build a fulfilling career. Join us and be part of our journey towards excellence!

At Veran, we also understand the importance of supporting our employees through significant life events, including those related to family responsibilities. We recognise that each employee's situation is unique, and we strive to provide flexible and inclusive policies that accommodate diverse family structures and circumstances. Our goal is to ensure you have the necessary resources and support to balance your personal and professional life effectively. This includes:

· 25 days Annual Leave + Bank Holidays

· Enhanced Family Leave Policy

· Pension Scheme

· Carers Leave Policy

· Flexible Working Policy

· Health insurance

·  Life assurance

· Critical illness insurance

· Travel insurance

· Season ticket loan

· Training support, including paid time off to complete courses or qualifications.

· EAP (Employee Assistance Program) with assess to eldercare advice, 24/7 Doctor Line, 24/& advice and information line, plus access to exclusive discounts and rewards from hundreds of leading retailers.

If you’d like to check out more about life at Veran performance, find us on:

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