Healthcare Sales Director

Hello, we’re TOPPAN Digital Language. We’re a language solutions provider that’s enabled by tech. Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.

We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, retail and e-commerce, and financial services. Operating globally, we design language solutions with the best teams and the best tech to meet our customers’ needs at speed, at scale—securely. We are obsessed with our clients’ success, and as importantly, our employees’. We want to build a reputable company that attracts, develops, and retains exceptional talent in our industry.

Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise. They act as a major force in shaping our company culture: an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence.

Reporting to the Senior Advisor, Healthcare, the Sales Director is responsible for driving revenue growth, market penetration and marketing leadership within the region and targeted segments. The role focuses on growing revenue for TDL, targeting all US-based customers.

This position requires travel readiness for industry events and client meetings, along with strong strategic sales and marketing leadership. The Sales Director will ensure operational alignment with US and EU Service Delivery, Solutions Management and Localization Engineering.

Revenue Strategy & Growth

• Develop and execute a regional sales strategy aligned with TDL’s global objectives.
• Drive acquisition and retention of clients in the target segments.
• Identify and maximize up-selling and cross-selling opportunities within the US customer base.
• Monitor market trends, competitive activity and customers needs to refine the regional sales strategy.

Business Development & Sales Execution

• Use a consultative sales approach to identify, present, negotiate and close new business opportunities.
• Generate leads and opportunities through proactive networking, prospecting and relationship building.
• Drive and manage the full sales process from prospecting through to closure and handover to Service Delivery (as appropriate).
• Build and maintain strong, trusted relationships with existing and prospective clients.
• Collaborate with Customer Success Managers in establishing strong client retention programs, such as Quarterly Business Reviews.
• Conduct Quarterly Business Reviews (QBRs) with key clients together with Customer Success Managers to ensure alignment, satisfaction and growth opportunities.
• Attend and represent TDL at industry events relevant to medical devices and MadCap ecosystems.
• Act as a trusted advisor to clients, managing expectations and aligning solutions with their business objectives.

Negotiations

• Lead contract negotiations and framework agreements for US clients.
• Ensure compliance with TDL standards and documentation.

Collaboration

• Partner with global Sales leadership to leverage best practices and shared opportunities.
• Ensure operational alignment with US Service Delivery, Solutions Management and Localization Engineering teams for seamless execution.
• Partner with the Service Delivery team, especially Customer Success Managers, to ensure smooth client onboarding, handover and necessary ongoing support.

Performance Management

• Monitor and analyze pipeline health, conversion rates, and revenue performance using the relevant tools.
• Report regularly to global leadership on KPIs and strategic progress.
• Monthly: performance review, pipeline analysis and reporting.
• Quarterly: strategic review of market positioning and growth initiatives.

• Bachelor’s degree or equivalent professional experience.
• Fluent in English.
• Minimum five years’ experience in the localization and translation industry with solid knowledge of the localization sector and healthcare focus.
• 3+ years of hands-on experience managing enterprise-level client accounts and relationships.
• Demonstrated successful experience in development and implementation of complex enterprise account strategies strongly preferred.
• Proven track record in sales leadership within the language services or related industry.
• Highly proficient in MS Office (Excel, PowerPoint, Word, Outlook and One drive tools).
• Deep understanding of CAT tools.

• Strong strategic and analytical skills for market penetration and growth planning.
• Excellent communication and collaboration skills across global and regional teams.
• Entrepreneurial mindset with ability to balance strategic vision and operational execution.
• Negotiation and contract management expertise.
• Excellent data accuracy and strong attention to detail.
• Good judgement and strong problem-solving skills.
• Highly organized and good time management skills.
• Positive and creative mindset.
• Ability to work in fast-paced, multicultural and inclusive environments.
• Resourceful, quick learner and team player.

Toppan Digital Language is committed to equality in employment and is able to consider any necessary adjustments during the recruitment process.