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Administrative Coordinator (Dealer Team)

  • Full-time
  • Dealer
  • MFG HQ

Job Description

JOB TITLE                        Administrative Coordinator (Murco Dealer Team)

IMMEDIATE MANAGER       Director , Dealer Operations


JOB PURPOSE

 

The Dealer Team Coordinator is solely responsible for handling, maintaining and developing all aspects of administration including support mechanisms related to the Dealer team. They should also ensure organisational effectiveness and efficiency in relation to all dealer operations and procedures.

 

The Dealer Team Coordinator is also responsible for the efficient handling of all dealer related customer enquiries and complaints in a timely manner. Additionally they will be involved in outbound canvasing of potential customers with a view to gaining qualified leads for the dealer team.

 

The Dealer Team Coordinator will be required to prepare spread sheets, reports and draft bulletins in order to maintain databases and assist in general Dealer operations.

 

 

MAIN ACCOUNTABILITIES


  • Responsible for the customer care of all Murco Dealer enquiries including:
  • Answer telephone calls promptly and direct/action appropriately
  • Respond promptly to customer enquiries
  • Handle all Dealer customer complaints
  • Direct complaints and unresolved issues to the appropriate team member, escalating to the Director of Dealer Operations as and when appropriate
  • Be responsible for marketing collateral, blue folder stock etc.
  • Support the management of the marketing budget
  • Assist in organizing regional and national trade shows
  • Own and improve the uniforms process
  • Book meeting rooms/venues as required
  • Assist in the preparation of blue folders prior to sign off
  • Post sign off be responsible for Blue Folder witnessing and distribution, copying, scanning and filing
  • Maintain the Dealer address list to ensure data remains current and accurate.
  • Maintain the Dealer folder on the G drive to ensure organisational efficiency.
  • Circulate letters and communication bulletins to dealer sites.
  • Assist in collecting, opening, distributing & sending mail as necessary, and handling all dealer related post as required.
  • Support the added value process and execution
  • Management of contractor matrix to include
  • Simple negotiations
  • Quote raising
  • Maintenance and distribution of all related collateral
  • Maintenance of the database of contractors including Ts&Cs
  • Support the CRM process to include regular updating and audits of the data
  • Regular telesales/outbound campaigns/info gathering/follow ups as directed by the Director Dealer Operations or their delegate.


WORK CONTEXT

 

The post is based at MFG’s Head office in St. Albans but some business travel may be required from time to time. Additional hours may also be required to be worked from time to time over the contracted working hours to ensure that needs of the business are met. 


COMPLEXITY

The main sources of complexity are:

  • Ensuring that customer expectations are met/exceeded in a fast moving/volatile business market.
  • Being able to communicate effectively with Dealers, dealer prospects, customers, contractors and added value suppliers together with internal contacts and the dealer team
  • Improve business efficiency in an economic challenging period.


KNOWLEDGE & SKILLS REQUIRED

  • Excellent communication skills; verbal, electronic and written.
  • Experience in providing customer service to customers internally and externally.
  • Outbound sales experience
  • Highly computer literate with excellent working knowledge of Microsoft Office programmes.
  • Excellent organisational skills with the ability to prioritise tasks and to work to deadlines.
  • Ability to achieve targets whilst maintaining accuracy.
  • Ability to develop positive working relationships with colleagues and external contacts.
  • Rational decision making, judgement and strategic thinking.
  • Ability to develop positive working relationships with colleagues and external contacts.