Credit Control - Assistant

Reporting to the Credit Controller, you will be a key member of the finance team with a strong focus on credit collection and customer relationship management. Your primary responsibility will be to manage a portfolio of debtor accounts, ensuring timely payment of outstanding invoices through proactive communication and negotiation with clients. Maintaining accurate credit records and supporting the company’s cash flow are central to the role. This position is crucial to Improves financial performance, requiring someone with strong interpersonal and problem-solving skills who can balance firmness in collection with excellent customer service. While the role sits within the finance team, its success depends on building effective relationships with both internal teams and external customers.

• Manage and follow up on a portfolio of debtor accounts to ensure timely payment
• Proactively contact customers via email, phone, or other channels to collect outstanding debts
• Monitor customer accounts and credit limits, and flag any risks or irregularities
• Maintain detailed records of collection activities and communications
• Assist the credit controller in preparing aging reports and other credit control KPIs
• Collaborate with internal teams (Sales, Operations) to resolve invoice disputes and ensure smooth collections
• Support the month-end closing process
• Assist with ad hoc financial and administrative tasks as required by the finance team

• Proven experience (minimum 3 years) in credit control, collections, or customer-facing financial roles
• Strong background in dealing directly with clients to resolve payment issues and negotiate settlements
• Excellent communication skills, both verbal and written, with a professional and assertive tone
• Experience managing a debtor portfolio and maintaining long-term customer relationships
• Ability to handle difficult conversations with diplomacy and resilience
• Familiarity with financial systems and tools (e.g., Enterprise, Sage Intacct and Hubspot)
• Good command of Excel and basic financial reporting
• Experience in accounting functions is a plus, but not essential

Additional:

• Fluent written and verbal English (mandatory)
• Strong negotiation and communication skills
• High attention to detail and accuracy
• Ability to work independently and manage time effectively
• Problem-solving mindset and proactive attitude
• Comfortable working under pressure and meeting deadlines
• Collaborative and team-oriented

• Communication – Level 1
• Integrity and Empathy – Level 1
• Teamwork and Team Leadership – Level 1

Annual Leave Entitlement: 23 days plus public holidays 

Office Closure: Additional leave on the afternoon of the 24th and the 31st December

Weekly Hours: 40 

Location: Central city location (Porto) near public transportation.

Office based and occasional hybrid working available.

Annual bonus: Discretionary Annual Bonus 

EAP: Employee Assistance Program (Globally available)

Benefits Portal: Coverflex, Discounted Healthcare option

Discount Shopping portal

Full training provided

Free tea and coffee 

Great team spirit in the office and comfortable office environment 

Multi-cultural team and colleagues based globally