Description
Overview:
The Network Engineer is a critical technical role responsible for the implementation & management of our customer networks, firewalls, VPNs, circuits & network security. Alongside a team of Network Engineers, you will lead on the deployment of new networks, their ongoing maintenance, and optimisation of performance for efficiency and reliability. Whilst collaborating closely with Cloud & Infrastructure, End User & Security teams, the primary focus remains on the efficient, scalable setup and management of customer networks, paying particular attention to security, availability & capacity; swiftly responding to, and resolving, any network issues to minimise downtime. You will be pivotal to building, securing, & maintaining robust network infrastructures, crucial for maintaining high operational uptime and aligning with the overall IT strategies of our customers.
Core Responsibilities:
· Work closely with the Technical Architect (Networks) and Pre-Sales to understand technical designs & implement solutions.
· Work closely with Engineers in different disciplines (i.e. End User, Cloud & Infrastructure, and Security) to be certain that customer solutions sit well within their holistic technical landscape.
· Produce high quality pre-installation and post-installation documentation.
· Work closely with Project Managers to ensure high quality solutions are delivered on time and on budget.
· Ensure customer networks are onboarded effectively with thorough documentation of their network, and that they have robust monitoring threshold and alerting set, along with update/patch schedules.
· Fault diagnosis & resolution when escalated from 1st or 2nd Line teams.
· Proactive problem management across our customers driving stability & efficiency within their infrastructure.
· Knowledge transfer to 1st & 2nd Line teams, ensuring we continue our internal development through upskilling.
· Produce technical reports for the Network & UC Manager as required
· Attend customer sites where necessary.
· Any other duties reasonably required by your line manager.