Regulatory Compliance Officer

Department: Complaints

Reporting to: Acting Director, Professional Conduct, Competence & Fitness

Position Type: Permanent, Full-time

Work Location: Vancouver or Victoria – Hybrid

Salary: $72,466.56 - $90,583.20. Please see the Total Compensation and Perks section below for more details.

Position Posted: January 10, 2025

Application Deadline: Open until filled

BCCOHP is seeking a permanent, full-time Regulatory Compliance Officer (RCO) to join our Complaints department. The successful candidate, reporting to the Acting Director, Professional Conduct, Competence & Fitness, will have successfully completed a post-secondary paralegal program or 5 years’ experience in a designated capacity as a paralegal or in a related area and have a passion for writing. The RCO plays an integral role in supporting the investigation of standard and early resolution complaint matters by drafting Investigation Reports and related remedial documents for the Inquiry Committee, as well as related correspondence to registrants, counsel and detailed closing letters to complainants summarizing their complaints, the investigation undertaken and confirming the rationale for dispositions directed by the Inquiry Committee. This role primarily consists of writing and requires a candidate with an aptitude for and proven experience in drafting correspondence that meaningfully addresses each complaint matter. These skills are essential to be successful in this position.

• Support Complaint Investigators and the Acting Director, Professional Conduct, Competence & Fitness by drafting and editing correspondence to counsel, registrants and complainants, letters of agreement, consent orders, investigation reports, closing letters and summaries of complaints for consideration by the Inquiry Committee.
• Ensure investigative and procedural protocols are conducted in accordance with the relevant legislation (Health Professions Act, Criminal Records Review Act, Administrative Tribunals Act, and the College’s Bylaws).
• Attend Inquiry Committee Panel meetings as needed.
• Conduct legal and other research as needed.
• Assimilate large and complex amounts of information to write and edit investigation reports and meaningful closing letters to both complainants and registrants.

• Completion of a post-secondary paralegal program combined with 5 years’ experience in a designated capacity as a paralegal or in a related area with a strong emphasis on writing and editing, or an equivalent combination of education and experience. 
• Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment. 
• Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence, and engage with internal/external individuals. 
• Sound working knowledge of administrative law principles and procedural fairness. 
• Ability to handle a complex and diverse caseload. 
• Ability to handle sensitive and confidential information with discretion. 
• Proficiency in Microsoft Office and Adobe, along with advanced computer skill (including use of internet, phone, and video conferencing tools). 
• Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks simultaneously. 
•  Experience using a database or customer relations management system and electronic filing systems. 
• Remote work experience and experience in a regulatory or not-for-profit environment is an asset. 

Work Hours

BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).

Flexibility

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

We also offer core work hours between 9:30 am - 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.

The successful candidate will be offered a competitive compensation and benefits package and can typically expect a starting annual salary between $72,466.56 and $81,524.88 depending on factors such as skills, experience, and education relative to the requirements of the role. Salaries are reviewed annually based on performance and market trends, allowing employees to potentially earn up to the maximum of the current pay band, $90,583.20. 

BCCOHP offers the following benefits and perks: 

• Extended health and dental benefits plan 
• RRSP contributions 
• Parking/transit subsidy 
• Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
• Maternity/parental leave top-up 
• Annual professional development allowance 
• Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
• Early office closure on Fridays during the summer