Description
- Conduct fraud investigations of suspicious phone financing activities, including analysis of IMEI records, customer behavior and device usage patterns..
- Investigate internal and external fraud cases, gathering evidence, interviewing relevant parties, and preparing investigation reports.
- Lead recovery operations for stolen, fraudulently obtained, or defaulted devices in collaboration with law enforcement agencies, informants, and field teams.
- Liaise with police, criminal investigation departments (CID), prosecutors and other security stakeholders to support criminal investigations and prosecutions.
- Conduct surveillance, intelligence gathering, and background checks relating to fraud, theft, and misconduct cases.
- Identify fraud trends, emerging threats, and control weaknesses, and recommend preventive measures and policy improvements.
- Perform regular audits and reviews of systems, processes, and controls to identify vulnerabilities and fraud risks.
- Partner with Risk, Sales, Collections and Operations teams to develop and implement fraud prevention strategies.
- Deliver fraud awareness training and education to staff, dealers, and business partners.
- Promote a strong fraud prevention and compliance culture throughout the organization.
- Perform any other duties assigned by management.