Quality Manager

  • Monday - Friday
  • SHEQ
  • Redditch


The Role

Reporting to the Head of SHEQ, the purpose of this role is to lead the Quality team to ensure that products and processes are maintained in line with Business and Customer requirements.

This role encompasses the following responsibilities:

Maintain the company's quality procedures, standards, and specifications.

Review customer quality requirements and ensure they are met.

Monitor the quality of products and processes and implement necessary remedial actions when deviations from quality standards are identified.

Ensure that manufacturing or production processes meet international and national standards.

Manage a team of quality control technicians and support staff.

Maintain effective documentation control procedures.

Monitor, measure, and report on performance and identify any areas of weakness, recommending and implementing improvements.

Manage the inspection and certification control plans.

Support the project management team with contract reviews.

Provide manufacturing support to the production areas with reference to quality issues.

Ensure procedures are implemented or updated where appropriate.

Provide support for the Engineering team to create Bills of Materials (BOMs) on the Epicor ERP system including all supporting documentation required for manufacture, assembly, validation, verification, and formal quality processes.

Manage the process for Engineering Change Requests (ECRs) obtaining sign-off, checking the scope/impact of the changes, and updating relevant documentation on Epicor ERP system.

Support Production by checking manufacturing documentation packs and Epicor BOMs are correct and sufficient for all manufacturing, assembly, validation, verification, and formal quality processes prior to release for production.

Collaborate closely with the Production/Engineering teams, to identify and eliminate quality defects, ensuring a streamlined manufacturing process.

Conduct regular audits of our Quality Procedures to ensure adherence to established standards and protocols.

Managing of all related non-conformance issues


The type of person we are looking for:

We are seeking someone who has a flexible and adaptable approach to their workload, who is curious and open minded and keen to seek out evolving and innovative ways to add value to the role. You must be able to work effectively and inclusively with a range of people and be determined, resourceful and driven to deliver the best results for our customers and the business. You will have a passion for and be eager to learn new skills and seek development opportunities in the course of your employment. 

Key Competencies

Previous experience of managing Quality from within a manufacturing/production environment.

ISO Lead Auditor – ISO 9001:2015; ISO 14001:2015

In-depth understanding of engineering/technical documentation

A natural leader, who can motivate and lead with excellent interpersonal skills.

Excellent verbal and written communication skills as this is a customer faced role.

Ability to compose clear and concise reports & documentation.

Able to work under pressure to achieve deadlines consistently.

Ability to communicate complex technical issues in a simple and concise manner.

Useful Additional Expertise

The following would be advantageous but are not essential:

Experience of Advanced Product Quality Planning & Control Plan (APQP), Failure Mode and Effects Analysis (FMEA)

Six Sigma experience

ISO 45001:2018 Awareness/auditing experience.

Competent with standard Office software, Engineering CAD, ideally Dassault Systems SolidWorks and ERP/MRP systems.


Hours: 38 hours per week, Monday - Friday         

Salary Package: Competitive


26 days holiday plus bank holidays, increasing with length of service.

Annual Discretionary Bonus

Salary sacrifice pension

4 x salary life cover

Access to Westfield Healthcare scheme, including:

  • Corporate Health Cash Plan including cover for dependents.
  • Employee Assistance Programme
  • Discounted Gym membership
  • Retail & Travel discount scheme
  • Wellbeing App

Cycle to Work Scheme

Enrolled in Employee Share Scheme after 12 months