Contract Type

12 month Fixed Term Contract

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual Salary

B1 £24,050.09 

As the Digital Data Officer, reporting into the Fundraising Operations Manager, you will play a crucial role in managing and leveraging data within the Income Generation team.

This position involves overseeing the collection, storage and analysis of data to support strategic decisions and improve operational efficiency. The officer ensures data integrity and compliance with relevant regulations, while also identifying opportunities for digital innovation.

Collaborating with various teams, the Digital Data Officer supports, develops and implements data-driven solutions that enhance the charity's impact. Supporting all areas of fundraising, with a specific focus on individual giving and lottery you will produce meaningful information, analysis reports and training that contributes to the effectiveness of St Giles Hospice Fundraising activities.

You will also play an important part in ensuring data input, usage and training on the income generation database is up to date and lead on data extraction. You will ensure all data work is done in line with relevant processes procedures and legislation. A good understanding of data protection and its relation to fundraising and marketing will be key.

The role entails but is not limited to:

Data Management and CRM Oversight

·       Deliver high quality data processing and support to all fundraising colleagues.

·       Act as the main point of contact day to day for the CRM, internally and externally.

·       Maintain the database to a high level of integrity. This includes arranging and overseeing regular data audits and cleaning in conjunction with the Head of Fundraising, Fundraising Operations Manager and Individual Giving Manager, ensuring all the data complies with legal requirements.

·       Ensure all data procedures are in keeping with relevant legislation including but not restricted to Data Protection Act 2018 and changing GDPR regulations.

·       Ensure consistent use and inputting to the database to avoid risk and ensure high efficiency.

Reporting and Insight

·       Support the development of organisational reporting frameworks, including financial and non-financial KPIs.

·       Design and maintain reporting templates for the fundraising team to support ongoing performance tracking and decision-making.

·       Lead on reporting and analysis on required donor and lottery data on a monthly, quarterly and annual basis using data from our CRM database.

·       Provide insights to the Fundraising Operations Manager to feed into the development of new products, new markets and new services.

·       Respond to and fulfil internal data requests through the established data request log system.

·       Support on data projects including leading on projects as required.

Supporter Segmentation and Campaign Support

·       Create and manage donor/supporter segments with the support of the Individual Giving Manager and Fundraising Operations Manger, utilising our databases to segment audience data, collating and producing regular reports and analysis for decision making.

·       Use data analysis to identify and support new opportunities for targeted marketing and cross-promotion across income streams.

·       Data mining our CRM database to understand customer base composition. 

·       Fundraising Operations and System Improvement.

·       Provide database and data support for all Income Generation activities and ensure key deadlines are met, including but not restricted to, lottery draws, individual giving appeals, data extraction, raffle inputting and donation imputing including the interface between the data bases, website and online giving platforms.

·       Assist in documentation, implementation, and monitoring of updated procedures to ensure accuracy and reduce risk.

·       Work in conjunction with Lottery team members to ensure that all elements pertaining to our raffle and lottery are managed on a weekly basis. To include reconciliation/running of weekly draw. 

·       Provide support in processing donations, gift aid claims, and system reconciliations, including the weekly lottery draw.

Collaboration and Training

·       Work cross-departmentally to support other digital platforms such as website, eMarketing, online shop and event registration to ensure supporter journeys are joined up and information gained is included within our CRM.

·       With the support of the Fundraising Operations Manager, provide induction training and ongoing support to the Income Generation team with regards to our CRM usage.

·       Support the safe processing of data across the organisation by providing knowledge and expertise to the Data Protection Steering group, sharing best practice and identifying risk.

Key relationships:

·       Fundraising Operations Manager

·       Head of Fundraising

·       Individual Giving Manager

·       Fundraising team

·       Lottery team

·       IT team

For the full job description please click the link below:

Job Description

Digital Data Officer FTC 12 month JD July 2025.pdf

If you want to have an informal chat about this role, please contact Chloe Hope on 01543 432 031

Essential

·       Knowledge and experience of data management systems and ability to use statistical and data analysis packages

·       Experience analysing large datasets and an understanding of how to gather, segment and report data insight, ideally on customer or audience data

·       High degree of accuracy, attention to detail and appreciation of data quality issues

·       Ability to build, manage and develop relationships within an organisation and externally and achieve objectives through these relationships

·       Experience of leading on projects and initiatives, identifying conflicting demands and establishing clear priorities, and ensuring work is completed to a high standard

·       Excellent presentation skills and ability to write reports both verbally and in writing

·       Experience in either individual giving or acquisition and retention in a charity or commercial setting.

·       Ability to decipher data into meaningful analysis

Desirable

·       Experience of Power BI

·       Experience of developing and managing data dashboards

·       Experience of developing data, coding, or analytical best practice within an organisation

·       Knowledge of regulatory environment for fundraising from individuals including data protection, Gift Aid and Fundraising Codes of Practice and regulation

·       Understanding of Lottery regulatory requirements and how these apply within a charity setting

·       Experience of working with data in a charitable environment

Benefits

• Up to 33 days holiday plus bank holidays (Pro-rata for part time employees)
• Eligible clinical staff transferring from the NHS will have their continuous service and annual leave recognised for up to 10 years and can continue their NHS pension contributions
• Group pension scheme, matching contributions of up to 8%
• Life assurance scheme, up to the state pension age
• Enhanced maternity and paternity benefits
• Enhanced sick pay, rising with service
• Access to blue light and charity worker discounts
• Free Parking

Health & Wellbeing

• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders
• Cycle to work scheme

Professional Development

All staff complete a comprehensive induction programme which includes statutory and mandatory e-learning as well as training that is tailored to the individual’s need. All staff and volunteers should also attend an induction day.

Regular training and personal development opportunities, with internal career progression being a focal point of team growth

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/

Should you require any further information, please email: [email protected]

1)      I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

2)      I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).

3)      I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.