Communications Officer

Full-time, permanent

£25,000 per annum - £28,000 per annum and home working allowance

Based: Predominantly office based, some remote working

Are you a storyteller who can engage and connect with your audiences?

Do you thrive in a dynamic environment where every day brings new challenges?



If you're nodding your head, then we want to hear from you!

We're on the lookout for a talented Communications Officer to join our team and help us tell our story.

We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trusted brands such as John Lewis & Partners, Ticker Insurance, Virgin Money to name a few.

As a Communications Officer, you will play a pivotal role in supporting the seamless flow of communication across our business. Reporting to the Senior HR Manager, you will contribute to creating an informed, connected, and purposeful workplace, driving engagement with Hood Group. Your responsibilities will extend to supporting the company in achieving strategic goals and bringing our vibrant company culture to life.



You will be confident to plan and run key strategic internal communications campaigns that inform and engage stakeholders. With great copywriting skills and an eye for creative design, you manage our communication channels, including our company intranet and the Microsoft Viva dashboard. Manage our quarterly Look Ahead events, including collecting content for and creating the presentation.

What do I need?

• Excellent verbal and written communication skills
• A self-starter, able to work both alone and collaboratively with other teams, within or outside the business
• Computer literate and confident in using IT systems, including the Microsoft 365 suite (Excel, Word, PowerPoint, Outlook, Teams, and ideally SharePoint)
• Excellent organisational skills and the ability to prioritise own workload
• Ability to work creatively, accurately, with attention to detail
• Strong analytical skills
• Experience of working within a communications team or similar role - beneficial
• Experience of Power Automate
• Experience working with the Adobe creative suite, Canva, or similar software
• Photography and video editing skills 

Why work for us?

To be part of a fantastic, supportive team with great progression opportunities, with access to the following benefits;

• “The best job ever!“ feeling
• Various high street discounts – including discounted local theatres tickets, Merlin attractions
• Christmas Savings Club
• Social company events, we want you to be part of the Hood Group family
• Employee Recognition Scheme – Hood Heroes, we celebrate and recognise your contribution to Hood Group
• We are offering 31 days annual leave (including bank holidays)
• Employee Assistance Program
• Health & Wellbeing Program
• Incentive of £250 on Refer a friend scheme
• Learning & Development assistance Program
• Private Medical Health Care
• Private Health Insurance
• Eye Care Vouchers including discount on glasses
• Pension Scheme

And there’s more benefits…….

We have a new, modern, airy office based right in the heart of Southend-on-Sea, just off the high street. 

We will provide your laptop and any other professional equipment required and you will also receive a working from home allowance.