Operations Co-ordinator

We are looking to add an enthusiastic team member to our dynamic team who will assist our Operations Department in dealing with freight traffic. This is a great opportunity for anyone looking to join a market leading freight forwarder in the fast-paced world of international logistics.

The following duties are just some of the ones required of the role:

•  To manage the movement of freight to requested final destination within required timescales and to customers’ specifications
• To provide effective communication by liaising with suppliers and customers throughout the transport process
• To provide effective management of the transport process resolving any and all issues that arise
• To provide a consistent and positive customer service experience and develop strong customer relationships
• Liaise with customers, Banks & Lloyd overseas agents, shipping lines and hauliers to provide a customer centred service
• Develop strong customer relationships by providing consistently excellent customer service

Note: This job description reflects the present requirements of the role. As duties and responsibilities change, the job description will be reviewed and will be subject to amendment in consultation with the individual.

We are a Disability Confident Employer (DCS008564)

Job Type: Full-time, Permanent

Pay: £27,000-£30,900 per year

Schedule: Monday-Friday 09:00-17:00 

Expected start date: 3/3/25

• Exceptional level of computer literacy, with proficient ability in using a variety of Microsoft and Windows applications including Word, Excel, Outlook and Access
• Minimum of 2 years office experience, or equivalent, of using the above
• Minimum of grade C/4 in maths and English
• Strong prioritisation skills
• Impeccable attention to detail
• Excellent phone manner and interpersonal skills
• Excellent written and verbal communication skills
• Ability to work independently and as a team member
• Ability to work in a fast-paced and dynamic environment
• Strong focus on customer service
• Knowledge of the freight industry, particularly groupage, would be advantageous, but not essential
• Ability to reliably and confidently interpret complex data
• Customer service: 1 year (desirable)

• Profit Share Scheme (Following successful completion of probation)
• Medicash (Following successful completion of probation)
• Birthday off
• 2 days allocated for medical appointments
• Office massage every two weeks
• Unlimited tea/coffee
• Free on-site parking
• Casual Dress
• Additional leave (Dependent on length of service)

*All benefits and perks are non-contractual and may be amended or removed at any time.

We offer remote working flexibility upon successful completion of your probationary period. Flexible working consists of a maximum of 2 days working from home and 3 days working in the office. During your probationary period you will be expected to work entirely in the office in order to be trained effectively. Flexible working can be removed without notice if it is deemed unproductive for an individual.