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EQA (External Quality Assurance) Manager

  • Full-time
  • Compliance

36.5hr full time role on a 12 month fixed term contract covering maternity leave.

Salary £33,075-41,895 PA FTE

Purpose of the Role

To support, monitor and review all external quality assurance systems and processes within centres and as an organisation to ensure compliance with regulatory and awarding organisation requirements, designed to ensure the safe award of Qualifications. 

To support and monitor the effective and efficient implementation of the organisations CASS strategy, maintaining compliance across all centres and the organisation. 

Key activities for this role

External Quality Assurance

Oversee the implementation of all EQA processes and procedures to ensure regulatory compliance across all qualifications offered by AIM

Oversee the completion of High Priority Sampling in the documented timeframes and SLA's.

Oversee the EQA sampling process to ensure compliance with the organisations CASS strategy

Oversee the review all EQA reports to ensure the accuracy of content, format and carry out the  submission to centres within the documented SLA's.

Oversee the EQA booking procedure and ensure it is completed within the documented SLA 

Monitor the Centre assessment standards scrutiny (CASS) process reporting any issues or recommendations for improvement 

Oversee and monitor the completion of all Assessment Monitoring events on Quartz.

Support malpractice and maladministration investigation as and when required 

Line manage all external EQAs and manage all external conflicts of interests for EQAS

Lead on the recruitment of EQAs ensuring the workforce is appropriately qualified and trained . 

Oversee and implement the performance management process for EQAS

Oversee the allocations for all EQAS ensuring appropriate consideration of both human and financial resources.

Manage and oversee the EQA budget for all EQA activity both externally and internally.

Provide annual budget reports to the Head of Access and Compliance to include detailed forecasting and recommendations.

Centre Monitoring and continuous improvement

Provide accurate advice and support related to External Quality Assurance processes at AIM Group to ensure learners/centres /employers are able to deliver and award AIM Group qualifications.

Accurately report incidents of malpractice to the Head of compliance and support investigations as required 

Ensure Quartz events are added and updated where appropriate for centre intelligence? 

Carry out spot checks and complete appropriate reports and actions plans as and when required as per the AIM Spot checking strategy

Provide support across the directorate during periods of annual leave. 

EQA Training and Support

Design, develop and implement an annual training and development plans for centres ,EQAS and internal colleagues to underpin the implementation of the organisations CASS strategy.

Design and develop centre based training materials and handbooks to underpin the implementation of the organisations CASS strategy.

Design and Develop EQA support materials and handbooks to underpin the implementation of the organisations CASS strategy. 

Oversee all standardisation activities and materials for EQAs both internally and externally 

Oversee the EQA induction and training process.

Lead on the Standard operating procedure for Assessment Monitoring

Line Management/ Management

Line manage the EQA Coordinator and EQAs (internal) including target setting, review of tasks, monthly one to ones, annual appraisals. 

Ensure the effective and efficient use of the human, physical and financial resources available to the Compliance Team

Oversee and manage the External Quality Assurance inbox to ensure timely responses to centres as per documented SLA and ensuring the equal distribution of work across the EQA team

Make recommendations to the Head of Access and Compliance regarding external quality assurance and continuous improvement. 

Produce monthly Managers reports and contribute to the Directorate strategic plan. 


Support the wider organisation in the preparation for inspections, audit and self-assessment

Undertake professional development as required.

Undertake any other duties as appropriate to the post.

Represent the organisation as required at a range of events and meetings

including but not limited to meetings with senior staff from centres, meetings

and events involving stakeholders, conferences and events including public speaking when required.

Contribute to and support the review of AIM Group by

Identifying emerging trends and suggesting improvements

Essential experience, knowledge and skills  

  • Professional qualification at level 5 or above, and or relevant experience 
  • Understanding of cross sector post 16 education and lifelong learning 
  • Knowledge of awarding body and regulatory structures 
  • Experience of external quality assurance processes and procedures 
  • Experience of writing reports 
  • Knowledge of current education legislation 
  • Experience of networking with key stakeholders 
  • Experience of developing and implementing strategies/plans 
  • Excellent interpersonal, communication and negotiation skills 
  • Ability to build and maintain relationships with a range of organisations and individuals 
  • Ability to initiate and maintain working relationships 
  • High level of motivation and enthusiasm 
  • Experience of managing projects  
  • Ability to work under pressure and to tight deadlines  
  • Ability to analyse and problem solve  
  •  High levels of personal organisation, diligence and integrity 
  • Have well developed managerial, interpersonal and team development skills 
  • Able to maintain high levels of confidentiality when required 

About AIM

AIM Qualifications and Assessment Group is a leading international organisation offering nationally regulated qualifications and end-point assessments which meet the needs of learners, employers, and providers.

 These include:

  • Vocational qualifications
  • End-point assessments (EPA) – apprenticeship standards
  • Access to Higher Education diplomas
  • English as a second language (ESOL)
  • E-learning packages

Our wide range of regulated vocational qualifications fully support the development and up-skilling of any workforce of any age. Our subject specialists work with the education sector, employers, industry, and training providers across a range of backgrounds, sizes and settings ensuring our qualifications meet the needs of learners today. 

Further information can be found at www.aim-group.org.uk

We are passionate about what we do and about our organisation and we pride ourselves in providing a friendly professional service to enable a better future for all our learners.


Our benefits

  • 26 days annual leave plus bank holidays and Christmas break 
  • Flexible working, hybrid working.
  • Pension Scheme
  • Cash Health plan
  • Staff discounts

Working at AIM

We believe in the positive power of education 

We want to keep AIM going and growing. We know that great businesses are powered by happy colleagues who feel invested in the company they work for. Our people are curious and creative colleagues that anchor us to our foundations and help to achieve our charitable objectives for learning – all kinds of learning for all kinds of people. Whether it’s at home, in the classroom or in the workplace, learning is the key to improving our chances in life. 


Not just co-workers, we're proud AIM colleagues who help our company thrive. Our friendly and professional teams work together in a diverse range of roles to support the future of work and learning around the world. 


If you are interested in this role, we would love to hear from you. If you would like to apply, please click on apply and complete the application form, uploading a copy of your CV. If you have any queries about the role, contact us on [email protected]

AIM expectations

The post-holder will be required to be a role model for the finalised values and behaviours.