Communications and Engagement Assistant (Ref:CSG104)

Job title: Communications and Engagement Assistant

Department: Communications Team - Human Resources Function

Reporting to:  Communications and Engagement Executive

Location: Remote working

Contract type: Permanent

Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)

Salary: £28,000.00pa

To support the planning, development and delivery of effective internal and engagement activity that keeps colleagues informed and supports organisational priorities.

Working closely with their line manager and colleagues across the organisation, the role will help develop clear, consistent and accessible communications by drafting content, updating communication channels and coordinating activity across business projects, campaigns and initiatives.



The role will support the delivery of communication plans, help maintain accurate and accessible internal information, and ensure communications are produced in line with agreed priorities and approval processes.

Key Relationships:

Line manager, colleagues across the Communications Team and wider HR function; managers and colleagues across Clearsprings; subject matter experts and project teams; and, where appropriate, external suppliers or partners supporting communications activity.

Scope and Decision Making:

The role works closely with their line manager to support the planning and delivery of communication activity in line with agreed priorities, and the organisations communication strategy. The postholder gathers information, prepares content and co-ordinates communication tasks and activities, delivered within agreed timescales. The role manages allocated tasks and takes responsibility for the quality and accuracy of their own work, seeking guidance where needed. Sensitive, complex or high-risk communications are escalated to their line manager for review and approval, in line with agreed processes. 

The role has no people-management or budget responsibility and may use approved communications, content-management, collaboration and analytics systems in line with access permissions. Content is published only through agreed approval processes and brand, data-protection and confidentiality requirements.

• Support the delivery of communications and engagement activity across the organisation, ensuring work aligns with agreed priorities, brand standards, approval processes and company values.
• Work collaboratively with colleagues and stakeholders to gather information, prepare content and coordinate activities, ensuring communications are consistent, accessible and appropriate for different audiences.
• Identify opportunities to improve content and communication processes, sharing suggestions with the line manager.

Core Responsibilities:

• Draft, edit and proofread clear, accurate and engaging communications using agreed briefs, guidance and templates.
• Prepare and adapt accessible content for different audiences, ensuring it follows brand guidelines and agreed messaging.
• Check content for accuracy, clarity and quality before submitting it for approval.
• Support the co-ordination and delivery of communications and engagement activities in line with agreed priorities and deadlines.
• Gather information from colleagues and stakeholders to prepare communications and supporting material.
• Help maintain and update internal communication channels, including staff intranet, ensuring information is accurate, accessible and up to date.
• Publish approved content and coordinate updates to existing information in line with agreed processes.
• Identify outdated or missing content and raise where updates are needed.
• Work collaboratively with colleagues and stakeholders to gather information and clarify communication requirements.
• Adapt content to suit different audiences using key messages and guidance.
• Refer requests requiring decisions on messaging, communication approaches or Gather feedback and basic engagement data to support the evaluation of communications activity.
• Maintain accurate records of communication activity.

Procedures:

• Follow agreed communication processes, brand guidelines, approval routes and content standards, seeking guidance where required.
• Maintain accurate content communication calendars, campaign records and relevant contact information.
• Ensure communications are reviewed and approved through appropriate processes before publication.
• Follow organisational requirements relating to data-protection, confidentiality and information handling.
• Keep communication records and supporting materials organised and up to date.

Connect and Collaborate:

• Build positive working relationships with colleagues across Communications, HR and the wider organisation, responding constructively to requests and feedback.
• Work with colleagues across the business to gather accurate information and clarify details and prepare accurate communications.
• Keep relevant colleagues informed of progress, deadlines and outstanding actions.
• Share progress, delays or dependencies that may affect delivery, escalating to line manager where necessary.
• Respond positively to feedback and work collaboratively with others to ensure communications meet agreed requirements.

Responsive:

• Respond to allocated communication requests in a timely and customer-focused way, adjusting priorities with guidance when business needs change.
• Take ownership of agreed tasks, follow them through to completion and ask for support early when deadlines, accuracy or approvals may be at risk.
• Support urgent or time-sensitive communications calmly and accurately within agreed approval processes.

Talented:

• Develop and maintain practical skills in writing, editing and producing accessible communications.
• Actively seek feedback and use it to improve the quality and effectiveness of work.

Trusted

• Use approved digital tools and systems confidently and responsibly, following Act with integrity, using sound judgement in day-to-day work.
• Handle confidential or sensitive information accurately and securely, in line with data protection requirements and organisational policies.     

Agile and Diverse

• Check facts, spelling, links, dates and other details before submitting content for approval, taking accountability for the quality of own work.
• Be open about mistakes or uncertainty and take prompt action with line manger to correct issues.
• Adapt positively to change and support continuous improvement.
• Promote inclusion, respect and equality in all interactions.
• Adapt positively to new priorities, communication channels and ways of working, using feedback and performance information to support improvement.

Professional

• Produce inclusive and accessible communications that respect different audiences, perspectives and communication needs, following agreed briefs, guidance and messaging.
• Contribute ideas and suggestions to communication activities while valuing the perspectives and contributions of others.
• Demonstrate professional standards, behaviours and communication at all times.
• Represent the organisation positively with internal and external stakeholders.
• Communicate professionally and courteously in writing, online and in person, representing the Communications Team and Clearsprings positively.
• Organise work, attend meetings and learning activities prepared and on time, and maintain appropriate standards of presentation and conduct.

Safeguarding, Compliance and Conduct:

• Comply with all company policies, procedures, professional standards and contractual requirements relevant to the role.
• Follow agreed tone of voice, brand and quality standards so communications are consistent.
• Promote safeguarding, confidentiality, data protection, health and safety, equality, diversity and inclusion in all areas of work.
• Complete mandatory training and maintain any required vetting, checks, licences or professional registrations.
• Act professionally and respectfully when working with colleagues, residents, service users, partners and stakeholders

Person Specification

Essential Criteria:

Knowledge and Experience:

• Experience of producing written content for a range of purposes or demonstrate writing and editing skills.
• An understanding of effective communication principles and the importance of clear, accessible, audience-appropriate content.
• Experience of organising tasks, managing deadlines and working to agreed priorities.
• An understanding of the importance of accuracy, accessibility, consistency and attention to detail when producing communications.
• Experience of working collaboratively with colleagues and gathering information to support the delivery of work. 
• Understanding of confidentiality, data protection and the appropriate handling of information.
• Experience of using Microsoft Office applications, including, PowerPoint, Word, Excel etc.

Skills and Abilities:

• Ability to write clearly and accurately, with good spelling, grammar and attention to detail.
• Ability to communicate professionally and build good working relationships with a range of colleagues.
• Ability to gather information, ask appropriate questions, and use agreed briefs and guidance to develop clear, audience focused content.
• Ability to adapt communications for different audiences, channels and purposes.
• Ability to check the quality of own work, respond constructively to feedback and identify opportunities for improvement.

Qualifications and Requirements:

• Right to work in the UK and ability to meet any required vetting, including DBS, SC or CTC where applicable.
• Commitment to ongoing professional development and willingness to develop knowledge and skills, through training, feedback and practical experience.
• Willingness to undertake relevant learning and development to support the requirements of the role.

Behaviours and Values:

• Demonstrates integrity, reliability and sound judgement, including when handling confidential or sensitive information.
• Works collaboratively and respectfully with colleagues and stakeholders, valuing different perspectives and communication needs
• Takes accountability for agreed tasks, checks the quality of own work and raises questions or concerns promptly.
• Shows curiosity, initiative and a positive approach to learning, feedback and continuous improvement.
• Adapts constructively to changing priorities and demonstrates commitment to inclusive, accessible and professional communications.

Desirable Criteria:

Knowledge and Experience:

• Experience supporting the delivery of communication campaigns or engagement activities.
• Experience of updating and maintaining websites or intranet content.
• Experience of reviewing engagement data or feedback to understand the effectiveness of communications.

Skills and Abilities:

• Confidence adapting written or visual content for different channels or audiences, using agreed briefs, guidance and brand standards.

Behaviours and Values:

• Demonstrates initiative, curiosity and a proactive approach to improving communications and engagement.
• Show enthusiasm for collaboration, sharing ideas and contributing to team activities.
• Demonstrates a positive and flexible approach to change, new ways of working and continuous improvement.
• Shows a commitment to Clearsprings values and to creating inclusive, accessible and engaging communications.

Qualifications and Development:

• A relevant qualification in communications, marketing, or equivalent practical experience.

Additional:

• An interest in accessibility and inclusive communications.
• An interest in developing experience in digital communications and using feedback or engagement insights to improve communications. 

• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest that expected.