Customer Support Specialist

  • Full-time
  • Commercial
  • Riga, Latvia


We are an EU-based Airline Company with headquarters in Riga (Latvia), Tallinn (Estonia), and Lija (Malta).

SmartLynx Airlines specializes in full-service ACMI aircraft lease services and is an acknowledged ACMI, cargo, and charter provider in the EU on Airbus A320, A321, and A330 aircraft. 

From year to year we are growing - in fleet size, block hours, team members, and a number of awards.

SmartLynx Airlines is a proud owner of the 2019 Best Employer in Latvia in the Transportation Sector award.

 We are looking for new colleagues from all over the world. We offer a highly attractive relocation package to one of our headquarters or alternatively working from anywhere in the world with occasional travel to visit your Team in one of our headquarters. 


  • Act as a liaison between customers and management in order to enhance the overall customer experience;
  • Managing incoming calls, emails, messages, and customer service inquiries;
  • Maintain weekly reports on customer inquiries, responses, and feedback so as to develop customer service analytics, perform ad-hock calculations;
  • Provide detailed information about the products and services offered to the customers;
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.


  • Must have logical thinking to provide answers to customer questions as well as resolutions for various issues that may arise;
  • Ability to communicate effectively and in a polite manner in person, over the phone, and via email;
  • Must be customer service-orientated person;
  • Previous experience working with numbers and analytical methods to apply practical solutions to complex business problems will be considered as an advantage;
  • Ability to prioritize tasks and complete them in a high-pressure environment;
  • Ability to work in a collaborative and team-oriented environment;
  • Microsoft Office proficiency;
  • Good English language.


  • Opportunity to work with aviation experts;
  • Advantage of working in developing, international aviation company with friendly, modern and comfortable work atmosphere;
  • Fully paid lunch in the office during lunch hours;
  • Mobile phone and coverage;
  • Advanced health insurance;
  • Aviation industry related benefits;
  • Corporate & Social events;
  • Professional and personal development opportunities while working in a fast-developing multicultural environment.