Operations Delivery Specialist

Paybis is growing its Business Operations team and looking for a Delivery Operations Specialist to handle our day-to-day back-office operations. You'll work in our admin panel on the requests that keep the business running: configuring payment products and accounts, adjusting fees, updating platform content, and more.

This role suits someone who enjoys precise, well-structured work and takes pride in getting it right every time. You'll help structure clear, documented processes, and your hands-on experience will help us keep those processes accurate and up to date.

• Handle back-office requests. These include payment product and account configuration, fee adjustments, platform content updates, internal access and testing-environment requests, and similar operational tasks.
• Share what you learn from doing the work, such as edge cases, gaps, and improvements, to keep our process documentation accurate.
• Track your own delivery against agreed service levels: turnaround time, accuracy, and backlog.
• Flag requests that are unclear or don't fit an existing process, rather than guessing. Here, getting it right matters more than getting it done fast.
• Keep internal teams across Paybis informed about the status and timing of their requests.

• First 30 days: you're onboarded to the admin panel and our request types, and handling simple, well-defined requests with light support.
• By day 60: you're handling most routine requests on your own with a low error rate, and helping improve our documentation.
• By day 90: you're working fully independently across our core request types, with consistently high accuracy.
• By 12 months: you're a trusted core member of the team, handling the full range of back-office requests. You may also take on more complex work as your experience grows.

Must have

• Fluent English, B2+
• Some experience in an operations, back-office, or customer/support operations role. Junior to mid-level candidates are welcome.
• Strong attention to detail, and comfort following a defined process precisely and consistently.
• Clear written communication.
• The good judgment to ask when something doesn't look right, instead of making assumptions.
• A calm, methodical approach when things get busy or time-sensitive.

Nice to have

• Exposure to fintech, payments, or admin-panel tools.
• Interest in growing into more ownership over time. This is welcome but not expected; the role works equally well as a long-term, clearly scoped position.

Not required

• Crypto or blockchain knowledge, vendor or partner management experience, or project coordination experience.

• Meaningful work in a fast-growing fintech and crypto company
• Friendly, skilled, and supportive colleagues
• A professional development budget for courses, seminars, and conferences
• Health insurance after the probation period
• Company events and team-building activities
• If you're based in Riga: a modern office in the city centre with paid lunches, free parking, and snacks, fruit, and coffee on hand

• HR Interview
• Interview with Director of Operations
•  Reference check