Technical Support Specialist (Spanish, English)

We are Ruptela, a telematics company providing solutions for fleet management and GPS tracking. 

We are a fast-growing and customer-centric company with big ambitions. Our vision is to power the most efficient use of transport. Today, we develop, design, and manufacture hardware and firmware products for fleet management and GPS tracking. We provide ready-to-use telematics solutions. Our team is united by the vision that is powering us to create the most efficient use of transport for a sustainable world. 

We are seeking a Spanish and English-speaking Technical Support Specialist to join our Operations and Customer Experience team. The role involves consulting customers on technical issues, solving incidents, and configuring tracking devices and software. Working alongside industry experts in transport telematics, you'll have excellent opportunities for learning and growth.

• Consult our B2B customers over phone, email and other channels on technical topics;
• Diagnose and solve technical incidents related to our products and solutions, manage the communication between Operations and RnD department towards the customer;
• Follow SLA and service processes;
• Team work in the office (the office in CDMX, Reforma);
• Work on Knowledge base building.

• Higher education (technical background preferred);
• 0-2 years experience in customer service field;
• Interest to grow your knowledge in Transport Telematics solutions field;
• Ability to explain technical information for both technical and non-technical people;
• Ability to analyze the situation and find out of the box solutions;
• Fluent English and Spanish languages (Portuguese is nice to have);
• Ability to multitask and work in a fast-paced environment;
• Ability to work in a team as well as find solutions independently;
• Ability to work in shifts.

• Up to date working methods and best practices (ITIL, LEAN);
• Professional and personal growth opportunities;
• Creative and international environment;
• Friendly and professional colleagues.