Technical Support Specialist (Spanish, English)

We are Ruptela, a telematics company providing solutions for fleet management and GPS tracking. 

We are a fast-growing and customer-centric company with big ambitions. Our vision is to power the most efficient use of transport. Today, we develop, design, and manufacture hardware and firmware products for fleet management and GPS tracking. We provide ready-to-use telematics solutions. Our team is united by the vision that is powering us to create the most efficient use of transport for a sustainable world. 

We are seeking a Spanish and English-speaking Technical Support Specialist to join our Operations and Customer Experience team. The role involves consulting customers on technical issues, solving incidents, and configuring tracking devices and software. Working alongside industry experts in transport telematics, you'll have excellent opportunities for learning and growth.

• Provide technical consultations to our B2B customers in the LATAM region via phone, email, and other communication channels;
• Diagnose and resolve technical issues related to our products and solutions, ensuring clear communication between the Operations and R&D teams and the customer;
• Adhere to SLA requirements and follow established service processes;
• Collaborate with the team in the CDMX, Reforma office;
• Contribute to the development and maintenance of the knowledge base.

• Higher education in a technical field (engineering, IT, or related discipline preferred);
• 2+ years of experience in customer service or technical support, preferably in B2B environments;
• Strong knowledge of Transport Telematics solutions and willingness to continue learning;
• Ability to explain technical concepts clearly to both technical and non-technical users;
• Strong analytical and problem-solving skills, with a proactive approach to finding solutions;
• Fluency in English and Spanish (Portuguese is a plus);
• Ability to multitask and prioritize in a fast-paced environment;
• Experience working both independently and as part of a team;
• Flexibility to work in shifts to support LATAM region customers.

• Up to date working methods and best practices (ITIL, LEAN);
• Professional and personal growth opportunities;
• Creative and international environment;
• Friendly and professional colleagues.