Sage hr colour

Team lead of sales and customer service

  • Full-time
  • Mogo Eastern Europe
  • Moldova

Description

Mogo Finance offers affordable secured car loans in a quick and easy way. Headquartered in Riga, Latvia. Mogo Finance currently operates in the Baltics, Eastern Europe, the Balkans, the Caucasus, Central Asia and Africa.

Mogo Eastern Europe is doing business in 5 countries: Romania, Moldova, Belarus, Lithuania and Latvia. Additional information is available at www.mogo.finance.


We are currently strengthening Mogo Moldova team by looking for a results driven and ambitious Team lead of sales and customer service!

 



The Outcomes

  • Provides daily direction and communication to employees so that all incoming customer requests via different channels are processed in a timely, efficient, and knowledgeable manner
  • Together with the team and/or company’s management implements new sales strategies and approaches to grow the revenue of the business through a variety of channels and tactics are created
  • Employee performance is monitored, areas for improvements are noted and necessary improvements by using different development tactics are made
  • Processes of sales and customer service team are measured and constantly improved
  • Customers' portfolio is successfully managed and high standards for customer satisfaction – maintained.
  • Close coordination with company / group management and other departments is established.


Requirements

  • 2+ years of team lead experience: preferably in a contact centre or customer support team
  •  Ability to set individual goals for the team and communicate the strategy, tactics and behaviours required to achieve those goals
  • Experience in coaching, developing, and mentoring others
  • Fluency in Romanian and Russian, knowledge of English will be considered an advantage
  • Willingness to lead by example- we are looking for positive, accountable, and approachable leaders


Benefits

Career opportunity in a modern and international work environment.

Challenging and dynamic work in a rapidly growing company.

Support from an experienced and enthusiastic international team.

Attractive salary and motivation package.