Travel Trade and Events Coordinator

Job Title: Travel Trade and Events Coordinator

Responsible to: Head of Commercial and Visitor Welcome

Salary: £27,053 pro rata - £18,279 (actual) per annum

Hours:   25 hours per week (3 days)

Contract: 2 Years Fixed Term

Place of Work: The Bowes Museum

Closing date: 25th June 2026 5pm

• We are very happy to discuss flexible working and ways for our team to manage their home and working lives.
• 25 days holidays in addition to Bank Holidays.
• 5% employers pension contribution.
• Discount in the museum’s café and our shop.
• Free staff parking.
• Employee Assistance Programme – providing a 24/7 free helpline.
• Training and development opportunities.
• Free entry for your immediate family to the museum.
• Some mutual free entry arrangements with other partnership attractions.
• Cycle to work scheme

The Travel Trade and Events Coordinator plays a key role within the museum’s Events Team, helping to deliver an exceptional customer journey for group visitors, event clients and travel trade partners. The post holder will lead on the travel trade operation promoting, driving and developing group visits to the museum while also support the planning, administration and delivery of the wider events programme across the museum.

You will be responsible for managing group visit enquiries, processing bookings across multiple channels, and supporting events from planning through to delivery. This include developing strong relationships with travel trade operators and partners This is a highly visible, visitor‑facing role, requiring regular engagement with group visitors in the museum, sharing knowledge and stories that help bring The Bowes Museum to life. The role will also help manage wider visitor and client enquires pertaining to events as required.

Working collaboratively with teams across the museum, you will help put the visitor at the heart of everything we do, while contributing to the achievement of key performance and income targets. The role includes some weekend, Bank Holiday and occasional evening work for events and exhibition previews.

We are seeking an enthusiastic self-motivated person who is passionate about driving business and creating great experiences for our visitors, whilst displaying assured confidence when discussing, promoting and selling our offer and products. You will be a visible advocate for the museum, proactively meeting, greeting and confidently sharing our stories with visitors and interested parties– a champion of great customer service, you will help ensure the museum maintains an exceptional reputation with partners and customers for friendly and efficient customer services. We strive to ensure every visitor leaves the museum having had an amazing day out.  

As a member of one of the core visitor-facing teams, you will be noticeably demonstrating the museum’s values and behaviours in your daily work. Duties will be split between the events office, museum event spaces, galleries and grounds. Attendance at external travel trade meetings and shows will be required on occasion.

• Lead the day‑to‑day administration and coordination of the travel trade operation, including lead generation, managing bookings, database management and delivery of the group visits.
• Through proactive approaches meet key KPIs around group visits
• Play a key role in the development and delivery of the travel trade and general event newsletters
• Deliver a consistently high‑quality welcome to group visitors, event clients and travel trade partners
• Support the planning, delivery and evaluation of events including meetings, conferences, life events and large‑scale events
• Independently deliver small‑scale events where appropriate including set up, delivery and derig.
• Produce clear, detailed event documentation including event plans and schedules
• Attend planning meetings with clients, suppliers and museum colleagues
• Provide on‑the‑day event support, including stewarding, guest management and liaison with Welcome, Catering and Retail teams
• Respond efficiently and professionally to enquiries via email, telephone, online platforms and in person
• Maintain accurate records of bookings, enquiries and event documentation
• Follow agreed financial and administrative procedures
• Ensure GDPR, data protection and confidentiality standards are adhered to at all times
• Support the development and growth of the museum’s events and group visit offer
• Assist with planning activity that contributes to income generation and performance targets
• Work with Events and Marketing colleagues to support event promotion and museum communications
• Represent the museum at relevant travel trade meetings, showcasing our offer and building effective and productive long term partnerships with clients, attractions and other relevant parties
• Engage proactively with visitors across museum spaces, galleries and grounds, sharing accurate and engaging information about the museum and its collections
• Act as a visible advocate for The Bowes Museum’s values, ensuring visitors feel welcomed, respected and included
• Work in accordance with Health and Safety legislation and museum procedures
• Actively support the museum’s environmental sustainability and responsible operations policies
• Demonstrate the museum’s values and behaviours in all aspects of work
• Take responsibility for personal learning and development, participating in training as required
• Foster a positive, respectful and inclusive working environment for staff and volunteers
• Undertake other duties appropriate to the role, as requested by line management

Criteria

Essential (E), Desirable (D)

Experience working within the travel trade industry, particularly managing relationships and bookings. E

Demonstrate sales experience and experience of working to targets. E

Experience working with the public in a face-to-face events and customer service environment. D

Good verbal communication skills and the ability to network and build professional relationships. E

Awareness of and the ability to deliver excellent standards of customer care. E

Ability to work under pressure and to manage time effectively. E

Able to work flexibly and as part of a team. E

Willingness to undertake training as and when required. E

The ability to work with minimal supervision, using initiative and making decisions. E

Able to maintain accurate records and follow basic financial procedures. E

Experience of working towards and achieving agreed sales targets in a events or travel trade setting. D

The ability to work weekends and Bank Holidays as part of a normal rota, occasional early morning and evening work is required. E

Knowledge of Local Area. D

Knowledge of the Bowes Museum collection. D