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Associate Assessor - Standard: Digital Community Manager (Level 4)

  • Full-time
  • Freelance
  • Homebased

Hours per week: Contracted, Freelance

Salary/Fee: Fee per assessment, based on daily rate

Location: Multiple locations across the UK. Occasional travel to AIM HQ in Derby may be required.

AIM supports the growth in the end-point assessment (EPA) of apprenticeship standards, delivery of high-quality EPA, and working in partnership with major employers across sectors. We are currently focusing our work on the creative and cultural industries. We are seeking to recruit talented and motivated assessors across a range of standards in the creative sector, including Digital Community Manager.

Digital Community Manager

Digital Community Managers work generally in industries and organisations that interact with their customers and end user online, such as the videogame industry and software providers. They facilitate and instigate communication between 'the community' (customers) and the organisation and their communication strategy supports the business objectives. They are the 'eyes and ears' of the organisation within the player community. Their role involves relaying information back from the organisation to its digital community to contribute to the strategic direction of the organisation. This standard relates to technical aspects of analysing and interpreting data from the community, evaluating customer behaviour and reporting upwards within the organisation. 

Assessors for this standard should be knowledgeable within the digital technology sector and have recent, relevant experience at the same level, or a more senior level than the apprentices they are assessing, working within the sector/managing online communities/brand management/digital marketing 

Typical job titles undertaking this standard could include:

Community manager, Consumer experience representative and Games community manager

More information on this standard can be found on the AIM website

Assessment Methods 
  1. Portfolio
  2. Scenario test 
  3. Professional discussion 

AIM Associate Assessor

End-point assessors carry out independent assessment of apprentices once they have passed through the gateway. End-point assessors must ensure their occupational competence and knowledge are up to date to ensure they have the right skills and knowledge to remain credible to employers and assess an apprentice's competence.

As an associate end-point assessor working with AIM you will:

- Assess and document apprentice competence against apprenticeship standards at designated venues using the stated assessment methods

- Carry out and document end-point assessment activities in line with AIM and regulatory arrangements

- Provide concise written feedback to apprentices to explain assessment decisions

- Complete and submit reports within the necessary timescales 

- Provide advice and support on end-point assessment 

- Participate in training and standardisation activities to ensure a consistent approach to end-point assessment

- Maintain a thorough knowledge of the organisation and AIM end-point assessment policies and procedure

Minimum requirements

Associate assessors for Digital Community Manager must: 

- Have recent, relevant digital industry experience within the digital technology sector gained within the last 3 years at the same level or above as that of the apprentice, or significant experience within the sector

- Knowledge of the digital technology sector, including the industry that the apprentice is working in, working with or managing online communities, brand management, brand strategy and digital marketing

- Demonstrate willingness to undertake training about assessment practice, operating the assessment tools and grading 

- Some experience of working in the education sector would be desirable, as would some knowledge of assessment, but not essential as we are looking for industry practitioners 

- Be independent of the apprentice, their employer and training provider(s) i.e. there must be no conflict of interest

- Hold minimum of level 2 English and Maths

- Be resident in the UK and have the right to work in the UK

In addition

An assessor qualification would be desirable, but not essential e.g. award in undertaking end-point assessment. Successful assessors will be required to undertake assessment training. 

Our assessors should also have:

Diversity orientation and an inclusive approach

Excellent organisational skills and a professional approach 

Timekeeping and punctuality

Problem solving skills and ability to stay calm under pressure 

Good interpersonal and communication skills

Willingness to travel

Self-motivation and a flexible approach with apprentices and employers

A driving licence (desirable, not essential)