IT Support Engineer

We are looking for an IT Support Engineer to join our team in Sheffield.

As an IT Support Engineer, you'll play a key role in maintaining and optimising our internal IT systems, ensuring smooth day-to-day operations across the group. You’ll have the opportunity to provide reliable, hands-on technical support to end-users, quickly resolving hardware, software, and network issues to minimise downtime and keep everything running efficiently.

Reporting to the IT Manager, you'll manage incidents, troubleshoot problems with confidence, and contribute to the continuous improvement of our IT infrastructure. Your expertise and proactive mindset will help drive operational efficiency and support our teams in doing their best work, without technical roadblocks.

If you’re ready to take ownership, solve challenges, and keep systems performing at their best, this is your opportunity to make a meaningful impact.

Salary: Up to £32,000, depending upon skills and experience.

Through our 50 year history, ITI Group has combined the skills, experience, and knowledge of many recognised and respected industry names to become a leading partner for industry. We develop and integrate digital transformation solutions for Energy, Nuclear and Industrial manufacturing sectors. We advance safe, secure and sustainable operations through the innovative use of technology.

You’ll be joining a global brand with locations across the UK, Europe and North America. Our people work together with clients to solve problems, unlock the potential of the connected world, and create solutions that deliver value.

At the heart of ITI Group is a complete commitment to innovation and transformation. Our people are practical, insightful and dynamic, with a personal approach. We are dedicated to working in partnership with our colleagues, leaders and customers, and developing a culture that allows us to inspire, and deliver a safe, sustainable future where people shine.

You will:

• Successfully complete all identified training both in-house and external, as required.
• Provide second-line technical support for hardware, software, and network-related issues.
• Diagnose and resolve escalated incidents, ensuring minimal disruption to end-users.
• Support the configuration, installation, and maintenance of IT equipment, including desktops, laptops, and peripherals.
• Log, track, and prioritise support requests using IT service management tools.
• Analyse recurring issues and implement solutions to prevent future occurrences.
• Escalate complex problems to senior engineers or specialised teams, as required.
• Monitor and maintain the performance of IT systems, including servers, storage, and network infrastructure.
• Assist with routine updates, backups, and patch management.
• Provide support for basic networking tasks, such as configuring switches, routers, and VPNs.
• Offer guidance and training to end-users on IT tools and best practices.
• Develop and update user manuals, FAQs, and IT support documentation.
• Contribute to IT projects, such as system upgrades, software deployments, and infrastructure improvements.
• Support the implementation and adoption of new technologies within the organisation.
• Ensure adherence to IT security policies and protocols during support activities.
• Assist in managing user accounts, permissions, and access rights to ensure data security.
• Assist with any other duties reasonably requested and in line with the requirements of the post.

We are looking for:

Experience and Knowledge

• 2–4 years of experience in an IT support, service desk, or related role.
• Diploma, degree or apprenticeship in Information Technology, Computer Science, or a related field.
• Proficiency in troubleshooting hardware and software issues across multiple platforms (e.g., Windows, M365, etc).
• Basic knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with IT service management tools and remote support tools.
• Familiarity with cloud technologies (e.g., Microsoft 365, Azure) is a plus.
• A proactive and user-focused approach to delivering IT support services.

Skills and Abilities

• Strong analytical skills to identify, diagnose, and resolve technical issues efficiently.
• Clear and effective communication skills to assist both technical and non-technical users.

In line with our company values we are looking for someone who,

📈Will 'Deliver' what we promise

🦺Will demand the highest levels of 'Safety and Security'

🏆Will apply 'Technical Mastery'

🧠Is committed to 'Continual Learning'

🤝Can work 'Collaboratively'

💡Will challenge the norm to make a difference through 'Innovation'

Inspire and innovate with us; Join ITI Group, a place where you can shine! Find out more about what we can offer you by visiting our careers page on the ITI Group Website.

At ITI Group our people are our best asset. We offer a variety of benefits, to attract and retain talent, which include:

• 25 days annual leave, 8 Bank Holidays, plus the ability to buy and sell up to 5 days per year
• Flexible start and finish times, including flexi-Fridays
• Competitive Employee Referral Award Scheme
• Life Assurance
• Pension
• Payment of professional membership fees
• Healthy Extras - Employee Assistance Programme, access to a practising GP, Confidential Advice
• Enhanced family friendly policies

ITI is an equal opportunities employer. For more information, please refer to our Equality of Opportunity statement on the ITI Group Careers page.

Application Deadline: 20/07/2025

We expect initial interviews to take place week commencing 28/07/2025