Operational Excellence Manager

  • Full-time
  • Strategy and Excellence
  • Riga, Latvia


We are an EU-based Airline Company with headquarters in Riga (Latvia), Tallinn (Estonia), and Lija (Malta).

SmartLynx Airlines specializes in full-service ACMI aircraft lease services and is an acknowledged ACMI, cargo, and charter provider in the EU on Airbus A320, A321, and A330 aircraft. 

From year to year we are growing - in fleet size, block hours, team members, and a number of awards.

SmartLynx Airlines is a proud owner of the 2019 Best Employer in Latvia in the Transportation Sector award.

 We are looking for new colleagues from all over the world. We offer a highly attractive relocation package to one of our headquarters or alternatively working from anywhere in the world with occasional travel to visit your Team in one of our headquarters. 


As an important member of the SmartLynx Airlines team, you will lead the strategy development and continuous improvement deployment for Operational Excellence across the company.

You will manage the Operational Excellence function providing policy deployment and lean operating systems structure to meet the company’s short and long-term goals for improved quality performance, increased service levels and reduced costs, and contributing to operational efficiency improvements.

The Operational Excellence Manager is responsible for building company goals and execution plans in support of the Management Board and other support functions within the company.

Close working relationships and consensus-building are required with all management staff.

You will:

  • Establish and maintain a company culture of continuous improvement and Operational Excellence;
  • Will assess and review processes in the company to make them more efficient;
  • Lead company-wide cost reduction program;
  • Manage short and long term vision and execution plans for the Operational Excellence function;
  • Manage Operational Excellence programs and efforts at the company for short and long-term goals achievement assuring culture and systems development in support of continuous improvement in cost and quality performance;
  • Manage Operational Excellence training programs and events throughout the company assuring training and events support company goals for continuous improvement.


  • Solid understanding of process management systems (Lean /Six Sigma/PMI ) and working experience in the application of such processes;
  • Experience in process improvement and cost savings success;
  • Ability to manage cross-functionally with direct and indirect influence;
  • Ability to Coach and facilitate individually and at the large scale level;
  • Advanced skills in statistical software packages;
  • Ability to handle multiple tasks, priorities under pressure, and challenging interactions in a high-volume, fast-paced environment;
  • Excellent interpersonal and communication skills.


  • Opportunity to work with aviation experts;
  • Advantage of working in developing, international aviation company with friendly, modern and comfortable work atmosphere;
  • Fully paid lunch in the office during lunch hours;
  • Mobile phone and coverage;
  • Advanced health insurance;
  • Aviation industry related benefits;
  • Corporate & Social events;
  • Professional and personal development opportunities while working in a fast-developing multicultural environment.