Product insight researcher

  • Full-time
  • Product team
  • Šmerļa street 3, Riga, Latvia
  • Last day to apply: 5 Aug 2021

ABOUT SONARWORKS

Sonarworks is a globally leading audio technology company. Our team is behind the precision audio software used by Grammy-Award winning engineers recording top artists like Lady Gaga, Madonna, Rihanna, Adele, Coldplay and Kanye West in over 70,000 professional recording studios in the world. Based on our patented technologies, we are now on a journey to deliver personalized sound experiences for music lovers. Read more about our team and other job openings here.

YOUR ROLE IN THE COMPANY

We are looking for an User Experience Researcher to join the SoundID Reference team. Your mission will be to provide evidence-based recommendations to improve product development roadmap. This is achievable by gaining a deep understanding of  our users through qualitative research and usability tests. We aim to impact the strategy and direction of product experience and to provide day to day guidance on product decisions.

RESPONSIBILITIES

  • Aggregate user feedback from multiple sources (reviews, social media, comments, forums, support tickets, partners feedback, ect.)
  • Organize and participate in user interviews and surveys
  • Understand users technical and usability needs
  • Summarize findings and provide recommendations
  • Follow up and trace how changes impacts the product (flow, satisfaction, usage)
  • Provide regular reports 
  • Work closely with UX/UI, BI and product team

QUALIFICATIONS

  • Expert in professional audio (audio interfaces, DAWs, plugins)
  • Experience in user interviews and organizing surveys
  • Understanding of UI/UX
  • Able to read BI dashboards and make recommendations
  • Self organized and able to prioritize workflow

WE OFFER

  • Opportunity to be a part of a revolutionary start-up changing the music industry
  • Deal with real-world challenges and take the opportunity to take your own ideas from hypothesis to a live production environment
  • Truly international work environment with offices in Latvia, USA, China and customers from all across the world
  • Open communication and fast-growth environment
  • Employee stock option program as a long-run motivation
  • Monthly gross salary 1400 - 1600 EUR
  • Top-tier health insurance with an opportunity to personalize the coverage
  • Possibility to work remotely OR work in a dog-friendly & open-space office
  • Flexible working hours and location
  • Team events and enthusiastic colleagues
  • Sonarworks software, know-how and infrastructure (recording studio & equipment) for personal use in audio production