Senior Project Manager

  • Full-time
  • Delivery
  • Ware

Role summary

2023 (and beyond) is an exciting time for Rapiergroup. With new clients coming on board, and existing clients signing on once more … we have opportunities for those who want to bring their experience and personality to an incredible team. Personable? Dedicated? A Good Egg? If so, we would love to hear from you.


You will join an established, friendly, and supportive team and be responsible for the planning, delivery, and management of single and multiple client projects and work with fantastic clients. Rapiergroup offer flexible working for the right person who can bring something to the table and who want to be part of our amazing culture. For the right person, we would consider fully-remote applications. 


If you are ready to take the next step in your career please do get in touch, it is a great time to talk.


Project Ownership

Accept ownership and responsibility of any and all assigned projects

Maintain oversight of all aspects of the project delivery including time-tracking

To accept responsibility for, and provide support and guidance to all team members

Arrange regular team project meetings to ensure good project/department communication

Ensure our documented Proven Process is followed in line with any/all company policies

Ensure projects are delivered on time, within budget and to an agreed timeline and specifications

Ensure proactive weekly reporting to the Head of Project Delivery and Account Director to an agreed format inclusive of an explanation of current solutions in place for any issues and escalation of potential serious concerns ahead of time


Client Management

To oversee all client communications, management and content

If necessary, supplement for the Account Director or Head of Project Delivery with senior stakeholder relationships

Ensure any client request is responded to within 24 hours (acknowledgement of request as a minimum)

Maintain regular client contact and ensure frequent and accurate reporting to allow a client to make informed decisions

Maintain professional meeting standards inclusive of agenda creation and contact reporting

Ensure every Rapiergroup promise/commitment is followed through as expected

Attempt to maintain a sociable relationship with clients

Agree with the Client Service Director or Account Director the client’s objectives and specifically the measurable results in conjunction with Rapiergroup’s Proven Process

Proactively raise any client issues that present a business or project risk to the Head of Project Delivery and/or Account Director

Proactively raise any account growth/sales opportunities to the Account Director and/or Client Services Director


Project Management

Ensure the proper project set-up is followed and upkeep at all times

Ensure the high quality of any client facing documentation

Ensure the use of ‘On Brand’ company templates, filing and version control

Ensure client facing document is proofed to an appropriate level

To have a full understand of Rapiergroup’s GDPR policy, requirements and implementation

To have a full understand of Rapiergroup’s ISO policies, requirements and implementation

To have a full understand of Rapiergroup’s Health and Safety policy, requirements and implementation

Ensure early Health and Safety planning in terms of design inputs

Proactively liaise with all internal teams to achieve the most effective and efficient planning

Strive for an efficient, accurate and inclusive creative briefing and review process

Commit to a detailed and well thought through project plan on every project

Drive a fully inclusive project kick-off meeting with all essential colleagues to not only ensure everyone is aware of their requirements but also to foster a team ethic

To commit early and cost competitive team logistics

To have a full understanding of Rapiergroup’s purchasing policy and actively gain guidance from the Head of Production

To create, review and sign off any event safety plan with the Head of Production

Ensure every team member is briefed and clear on their onsite their roles and responsivity before arriving onsite

To oversee the onsite delivery in line with any pre-event plans

To create/maintain an inventory and document any client property which we take charge of


Supplier Management

To ensure all supplier contracts are in the best interests of our clients and Rapiergroup and to proactively challenge and negotiate with contractors to produce savings

To ensure the Head of Production is consulted on every project to agree the purchasing strategy

To use key suppliers above others whenever possible to mitigate against risk

If appropriate, to conduct a full and robust RFP process with selection based on a committee decision

To always raise purchase orders and gain approval to contract suppliers

To always consider favourable payment terms

To put forward and nominate any potential future key suppliers



Ensure regular and accurate upkeep of your assigned projects in Procim

Ensure the creation of a full and detailed budget to form the opening SOW for any assigned project

Ensure regular and detailed change management process inclusive of client reporting

Allow a senior member of the team to undertake a ‘Pre-Contract’ review

To create a ‘cash positive’ billing schedule

To undertake regular project time audits, discuss with the Head of Project Delivery and act accordingly on findings

To gain validation and verification from the Head of Project Delivery and/or Account Director before submission of client facing documentation

To ensure timely invoicing in accordance with your billing schedule

To conduct a full, detailed and accurate reconciliation of every project



  • To ensure a professional closure of any project inclusive of but not limited to;

o  Non-conformity reporting

o  Internal/external debrief and distribution

o  Thank you letters

o  Client and supplier survey’s

o  Documentation and archiving

o  Distribution to any interested parties.


Proposal & Pitch

  • Support new business bids if requested as a member of the pitch team
  • Participate in proposal planning and creation as appropriate
  • Input and participate in pitch presentation if needed

Line Management and Development

To act as Line Manger to any assigned Project Manager/Executive

To read and understand our Employee handbook

Devote quality time to any direct reports through weekly 1-2-1’s

Consider where team members need training, mentoring or coaching and highlight to Head of Project Delivery

Ensure team personal development needs are discussed, planned and documented with Head of Project Delivery

Carry out appraisals in line with company policy

Approval of timesheets, credit cards, expenses, annual leave, sickness and lieu etc.

Plan and approve absences in line with company policy and team planning

To escalate any HR issues to HR Manager & Head of Project Delivery in good time

*This list of responsibilities is not exhaustive and will be reviewed as

and when required

Skills required

  • Commercial awareness
  • Open mindedness and fairness
  • Project management skills
  • Budget management skills
  • Negotiation skills
  • Presentation skills
  • Attention to detail
  • Excellent communication skills
  • Computer literacy inc Excel, Word and PowerPoint

Competencies required


To communicate clearly with clients, co-workers and contractors

Planning & Organisation

To always keep deadlines and budgets in mind

People Management

To work easily with other parts of the business when working on a shared project.

Team working

Work seamlessly with co-workers

Customer & Quality Focused

Working to continuously improve products, services and work processes to exceed customer expectations, whilst building relationships with colleagues, clients and suppliers.


Forecasting and contributing to and enhancing Company profitability by thinking about actions in line with budgets and financial targets.  

Personal Growth

Taking full responsibility to develop your own operational experience and be considered competent in area of expertise. You’ll also be flexible, committed and show integrity.

Culture and values

We would like to talk to people that can work well both individually and as part of a wider team, that have no problem transforming briefs into ideas and solutions. Good organisational and communication skills are essential, as the roles rely on strong teamwork and will offer opportunities for direct contact with clients.

At Rapiergroup, we strive to offer the best management, support and training to meet individual’s needs. We believe that everyone who works here should love what they do, putting their heart and soul into their work. We know that the right individual will thrive with us and can look forward to an exciting and varied career with great opportunities for progression.

We offer a competitive package, believe in a good work-life balance, and offer flexible working in a fun and happy environment. We all share a great sense of humour and look forward to welcoming more like-minded individuals to our team.

You’ll need to live and breathe our core values to be a great fit:

Do the right thing

We do what we say we are going to do and what is expected of us in our roles. We know in our hearts the right thing to do, whatever the situation, and we do it without being asked.

Open minded

We welcome each other’s ideas and embrace change.

Team player

We help each other and have each other’s backs We act as a team and do not leave anyone behind.

Humbly Confident

We act for the greater good of the company, so everything we say and do is for that purpose and no other. We are no nonsense, straight talking, no fuss, no ego


We approach our days with ‘can do’ attitudes and do our utmost to bring our best self to work every day.