Lender Relationship Manager - Poland

The aim of this role is to provide support to the Country Manager Poland and International Business Development Director with lender profiling, sales activities, data inputting, reporting and analysis, and any other business administration.

Key Responsibilities

• Landscaping and on-boarding lead buyers based on company goals: Initial contact, Identification of API infrastructure being present, Understanding of full customer journey (troubleshooting and documentation)
• Gathering technical specification. Ensuring all relevant checklists have been completed, assist HQ lender team in reviewing the integration guides, field mapping, integration testing by liaising with lead buyers
• Collating legal and commercial documentation in accordance with company compliance policies
• To liaise with HQ lender team and close the gap on any informational needs
• To collate reports from lenders and / or cross check buyer portals and report MI to Country Manager in terms of rejected leads and lead feedback, including:
• Using in house systems to run reports and confirm / reject pending leads.
• Liaising with buyers for clarity / to cross check lead status
• Liaising with HQ lender team on CPF weekly reports (validation).
• To assist Country Manager and HQ lender team in price / contract negotiations with lenders.
• Creating Lead Feedback reports for all buyers on a weekly / monthly / quarterly basis collating results and analysing feedback. Chasing incomplete reports if necessary
• Ensuring full compliance and due-diligence following the buyer sign-up / compliance procedure to ensure that all buyers/providers that work with us provide all required information
• Creating buyer/provider target audience for acquisition and making sure that they are consistently up to date. Making sure data supplied matches buyer requirements.
• Continuous reporting of the above to Country Manager and HQ lender team
• To be the main point of contact with lenders
• Process lead buyer invoices & solve / assist any payment issues.
• To undertake any other administrative tasks involving data entry, drafting letters, filing, photocopying and scanning as and when requested
• Using in house and external systems to process requests from clients and / or third parties
• To update in house systems, create reports and analyse data
• To undertake ad-hoc projects or tasks as and when required

Key Requirements

• Excellent administration skills
• Strong organisation skills
• Excellent analytical skills and attention to detail
• Proficient using Word and other Microsoft office packages and strong Excel skills
• Excellent communication skills both verbal and written in Polish and English
• Ability to develop rapport and maintain relationships both internally and externally
• Ability to use bespoke systems to run reports and effectively analyse data
• Strong time management skills with the ability to multi task
• Flexible and adaptable with a ‘can do’ attitude, willing to undertake other tasks and projects
• Good use of initiative and able to work successfully on own and within a team
• Confident and professional at all times
• Compliance and confidentiality will be very important

• 33 day’s holiday inclusive of bank holidays. Increases with service to 36 days
• Company bonus scheme
• Company Sick Pay Scheme
• Long Service Awards
• Flexible working options
• Employee Awards
• Sponsorship for qualifications
• In house learning and
• development