Client Management
•To oversee all client communications, management and content
•If necessary, supplement for the Account Director or Manager with Senior Stakeholder relationships
•Ensure any client request as a minimum is registered within 24 hours
•Maintain regular client contact and ensure frequent and accurate reporting to allow a client to make an informed decisions
•Maintain professional meeting standards inclusive of Agenda’s and Meeting report
•Ensure every Rapiergroup promise is followed through as expected
•Attempt to maintain a sociable relationship with clients
•Agree with the Client Service Director or Account Director the client’s objectives and specifically the measurable results in conjunction with Rapiergroup’s proven process
•Proactively raise any client issues that present a business or project risk to the Client Service Director or Account Director
•Proactively raise any account growth/sales opportunities to the Client Service Director or Account Director
Project Ownership
•Accept ownership and responsibility of any assigned project
•Maintain oversight of all aspects of the project delivery including resourcing
•To accept responsibility for, and provide support and guidance to all Team members
•Arrange regular Team meeting to ensure good project/department communication
•Ensure our documented Proven process is followed in line with any Company policies
•Ensure projects are delivered on time, within budget and to an agreed timeline and specifications
•Ensure proactive weekly reporting to your line manager and any assign Account Management resource to an agreed format inclusive of an explanation of current solutions in place for any issues and escalation of potential serious issues ahead of time
Project Management
•Ensure the proper project set-up and upkeep at all times
•Ensure the high quality of any client facing documentation
•Ensure the use of ‘On Brand’ company templates, filing and version control
•Ensure client facing document is proofed to an appropriate level
•To have a full understand of Rapiergroup’s GDPR policy, requirements and implementation
•To have a full understand of Rapiergroup’s ISO policies, requirements and implementation
•To have a full understanding of Rapiergroup’s Health and Safety policy, requirements and implementation
•Ensure early Health and Safety planning in terms of design inputs
•Proactively liaise with all internal teams to achieve the most effective and efficient planning
•Strive for an efficient, accurate and inclusive of creative briefing and review process
•Commit to a detailed and well thought through Project plan on every project
•Drive a fully inclusive Project Kick-off meeting with all essential discipline experts
•To commit early and cost competitive team logistics
•To have a full understand of Rapiergroup’s purchasing policy and actively gain guidance from the Head of Production
•To create, review and sign off any Event Safety Plan with the Head of Production
•Ensure every team member is pre briefed and clear on their onsite their roles and responsivity
*This list of responsibilities is not exhaustive and will be reviewed as
and when required
