Senior Client Success Manager

  • Full-time
  • Client Success
  • London

Senior Client Success Manager

Senior Client Success Manager

Company Description

SmarterClick & Intent.ly is on a mission to change the customer success landscape in a more positive and measurable way. 


Our goal is to help brands and website owners reach their earnings, acquisition and delivery potential through engaging their own website audiences more effectively. 


This success is realised thanks to SmarterClick’s portfolio of technology solutions ranging from exit-intent overlays, browser notifications and dynamic engagement tools.


Job Description

SmarterClick is seeking a Senior Client Success Manager to join their client success team. 


You will be well versed in account management and client handling, alongside being a seasoned affiliate marketer with commendable technical and commercial knowledge of the industry’s workings.


Reporting into the head of department, you will work to deliver growth across your client base and individual portfolio, conducting campaign reviews, quarterly business reviews, pitching for client budget and making recommendations for optimisation and growth to hit individual KPIs and wider business targets.


Request handling is an active part of the daily conversation with your clients, and by doing so you will be the front-of-house contact for your portfolio relationships. With this comes the expectation to translate client demands into internal requests and forward-thinking commercial opportunities. 


Relationships are key to winning and retaining business within the affiliate industry. You will be expected to grow and develop your network accordingly, attending industry events, seminars and networking evenings in order to build client trust and seek out new business opportunities.





Requirements

Who are we looking for?

The ideal candidate will come equipped with ample affiliate marketing experience and a vast network of industry contacts and relationships. Proven experience within a similar role is preferred, but those also looking for the next step up are encouraged to apply. Experience in negotiating commercials is expected and will be tested during the interview process. 


Facing new challenges on a daily basis, you’ll need to be solution oriented from the get-go, be able to handle client queries (the good and the bad!) effectively alongside proficient organisational skills and attention to detail. The right candidate will enjoy facetime with clients (that’s offline as well as online!) and will be a competent communicator both internally and externally.


We believe collaboration is key to success. The right candidate will be a great team player and be able to support your colleagues in a fast-paced and demanding environment. A high level of energy will be needed - so ensure you’re bringing that in abundance!


As per the nature of digital, existing knowledge of Microsoft Office and the Google Suite range will also be beneficial, however training will also be provided.



Professional requirements

  • Excellent knowledge of online marketing
  • Strong analytical skills and ability to analyse trends and take actions
  • Confident communicator, with proven oral and written presentation skills
  • Experience in the coordination and management of a portfolio of clients
  • Great team worker with strong organisational & multi-tasking skills
  • Solutions oriented with strong problem solving skills
  • Basic design skills with working understanding of Photoshop and relevant design applications
  • Strong grasp of Microsoft applications: Excel, PowerPoint, Word, Outlook and CRM
  • Experience in team management
  • Personal requirements
  • Results driven; 
  • Proactive and able to take the initiative
  • Excellent communication, presentation & interpersonal skills in own and English language
  • Positive outlook, proven ability to handle pressure
  • Shows passion for what they do
  • Team player





Benefits

What will you get in return?

We are a young, dynamic company that has built a strong UK and international presence in a short space of time.  We work hard to ensure that everyone’s job at Intent.ly is the right balance between challenging and fun, in a rewarding and supportive environment.

  • Blend your time between the London office (nr London Bridge) and home working
  • Competitive salary
  • Generous bonus scheme
  • Half day off on your Birthday
  • Regular social activities (sports day, picnic in the park, company birthday party and more

There are many opportunities to join tech ventures.  However, there are very few opportunities to join exciting, proven and profitable tech companies.  Apply today to become part of intent.ly’s very bright future