Night Porter/Reception - Full time

This is a full time role working an average 40.25 hours per week with a Salary £29,756pa including an Oxford weighting allowance of £1,500pa

The Night Porters work on a shift system of 4 nights on followed by 4 nights off.

The Porters’ Lodge is the focal point for security in the College. It also serves other important functions such as being a reception point for visitors to the College and for most enquiries. In general, people gain their first impressions of New College from the Porters’ Lodge so it is vital that it is seen to be working efficiently and that the Porters are perceived as helpful and courteous.

The Porter would be expected to meet the following criteria:

• To have a polite, courteous and friendly manner.
• To have a flexible attitude and a sense of humour.
• To have experience in a customer-facing role.
• To be numerate and literate (educated to a minimum of GCSE level in Maths and English Language).
• To be able to remain calm in stressful situations.
• To be PC literate.
• To have 1st aid training or be able and willing to undertake 1st aid training.
• To be punctual and to have a good attendance record.
• To be physically fit (the College grounds are large and need regular patrols).
• To be clean and of smart appearance whilst on duty (uniform is provided).
• Have the right to work in the UK

Porters are expected to:

• Attend at the Lodge except when called away to an emergency or carrying out a security patrol.
• Operate the Lodge telephones, transfer calls, answer queries, take and deliver messages.
• Give accurate information to callers at the Lodge, direct visitors.
• Be courteous and helpful at all times.
• Issue keys, keeping accurate records of issue and receipt.
• Keep an accurate record of incidents.
• Use Lodge database systems e.g. KX and Salto.
• Receive, act upon and respond to lodge e-mails.
• Monitor CCTV images and act on anything unusual or suspicious.
• Challenge trespassers and ask them to leave the premises.
• Carry out random security patrols within College walls, Longwall Street, New College Lane, the Sports Ground and the Mansfield Road properties. Pick up any unsightly litter around the College during the patrol.
• Respond to calls for assistance from all parts of College including the Sports Ground, the Mansfield Road properties, Longwall Street and New College Lane.
• Close gates and lock up in accordance with the prevailing timetable.
• Keep the Lodge, the Post room and areas around the Lodge in clean and tidy condition.
• Read and understand the Emergency Procedures and Guidelines for the Porters’ Lodge. Ask the Head Porter or Senior Porter for clarification or explanation of any points.
• Be alert for incidents such as fire, flood, accident and theft and take appropriate action. In such instances, contact Oxford University Security Services and or emergency services if necessary.
• Undertake any ad hoc duties that may be considered appropriate for the experience and capabilities of a Porter.
• Receive and record lost property items.
• Due to the nature of the position and the information that is received in the Lodge, it is vitally important that all Porters observe confidentiality at all times.

• Salary £29,756pa incl. Oxford weighting allowance of £1,500pa
• Meal allowance
• Contributory pension scheme
• 6 weeks annual leave plus bank holidays
• Employee Assistance programme
• Cycle to work scheme
• Discounted travel scheme
• Full uniform provided

To apply for this role, please complete the form below and upload your current C.V. and a covering letter.

Early application is encouraged as this role will only remain advertised until a suitable applicant is appointed.