Communication Co-ordinator

Salary: £28,000 per annum - £32,000 per annum

Hours: 37.5 hours per week

Location: Home-working and Southend-on-Sea office

We are looking for a Communications Co-ordinator to join our growing Marketing team to deliver and maintain our key customer communications.

We work as an extension of our brand partners’ marketing teams; these partners include RAC, Virgin Money, Sainsbury’s Bank and Ageas. The team works together to create market-leading customer communications to drive retention and to ensure customers understand what our policies cover. 

You will be an integral part of building these customer-facing communications, deciding what they look like for our customers and getting them approved internally and with brand partners and underwriters.  You will be responsible for maintaining a range of customer comms from website content through to customer servicing emails and SMS messages and ensuring they meet the Consumer Duty Principles.

The successful candidate will need to be an excellent team-player as collaboration and organisation is key in the successful delivery of this role. You will be working with internal departments, brand partners and underwriters to ensure all parties have signed off and have copies of the live versions.

Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years’ experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.

•  Maintaining and creating customer communications through from policy purchase – expiry/ renewal – particularly communications in Magenta and via post
• Arranging the testing and scoring of key customer communications to determine their readability score and ensure customer understanding
• Working with our Compliance team to ensure all comms adhere to the Consumer Duty Principles
• Handling annual comms reviews internally and with brand partners and underwriters, to ensure communications remain up-to-date and compliant

What do I need?

• Good experience in marketing or communications
• Excellent verbal and written communication skills
• Exceptional organisational skills with meticulous attention to detail
• Ability to adhere to strict deadlines
• Skilled in fostering relationships with both internal team members and external partners
• A willingness to learn
• Minimum of 5 GCSEs at grade 4-9 (C- A*) or equivalent to include Mathematics and English
• A bachelors degree in Marketing or English - desirable

At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.

Our comprehensive benefits package includes:

• We are offering 31 days annual leave (including bank holidays)
• Employee Assistance Program
• Pension Scheme
• Health cash plan
• Incentive of £250 on refer a friend scheme
• Social company events, we want you to be part of the Hood Group community
• Employee Recognition Scheme – Hood Stars, we celebrate and recognise your contribution to Hood Group
• We will provide your laptop and any other professional equipment as required