Pointspay - Merchant Onboarding & Relationship Executive

  • Full-time
  • India

In a nutshell

As Merchant Onboarding & Relationship Executive, you will work directly with online merchants to build Pointspay’s global partner network. Your goal is to effectively onboard online merchants to our platform and co-ordinate all associated administrative, financial and technical aspects of the relationship.  

What you will be responsible for

  • Lead merchant onboarding process, leveraging available eCom plugins and API integration as applicable in each case. 
  • Troubleshoot and resolve plugin installation and/or API integration issues.  
  • Shopping portal content refreshes, promotion setups and campaign management.  
  • Support of key merchants and program partners including technical and marketing operations related topics. 

What you will need

  • Bachelor’s Degree in Business Administration, Information Technology or related area. 
  • Knowledge of the e-commerce system landscape (i.e., Woo Commerce, Magento, Shopify, API integrations). 
  • Excellent communication, organizational, and time management skills. 
  • Keen interest in web technologies, fintech and e-commerce. 
  • Strong customer/merchant technical support experience with a service-oriented, solution-focused and customer-centric mindset. 
  • 1+ years’ experience in PSP or the e-commerce / card industry. 
  • High proficiency in Microsoft Excel in the context of data analysis, reporting and reconciliation. 

What we have

We are an international team, with members located in offices across the world but who share learnings and support and encourage each other, overcoming any challenges that distance and even different time zones may throw up.

Our goodies for you

  • Competitive salary dependent on experience
  • Internal incentive program
  • Anniversary bonus
  • Annual Team Outing and regular Team events