Supporter Relations Officer – Brazil

Barnabas International is a large family of Christian ministries and charities focused on giving practical support to suffering, abandoned and persecuted Christians around the world. The ministry was founded in 1993, and since then, it has funded projects in more than 100 countries, providing hope and help to millions of our brothers and sisters in Christ. Some of our key projects include supplying food aid, medical supplies, educational and vocational training, Bibles, micro-enterprise, disaster relief, help for victims of violence, and support for pastors and church leaders. Barnabas Aid also provides advocacy for religious freedom, especially for persecuted and suffering Christians.

Barnabas is primarily a Christian ministry and a charity. Employees are expected to subscribe to the Vision, Mission, Value and Statement of Faith, and their work may be viewed as being vocational. There is an occupational requirement for applicants to be practising Christians, who are engaged in their local church, in order to be able to carry out our roles.

The Supporter Relations Officer will be a committed and passionate staff member with a supporter-centric approach and a conviction to provide aid to persecuted and suffering Christians through the important work of the Supporter Relations department. They will be the vital link between Barnabas Aid and our supporters — handling communications, processing donations, supporting campaigns and events, and helping to retain and grow our supporter base.

Working 20 hours per week in a part-time, remote role with regular evening and weekend availability required, tasks will include but not be limited to timeous response to acknowledgments, emails, all written communication, and incoming and outgoing calls. The ideal candidate will carry out an effective and efficient approach, in support of a positive culture that is solution-oriented, professional, supporter-focused, flexible, and collaborative.

·      Supporter Communication:

o  Respond to queries and provide timely and accurate information to supporters, staff, and third parties.

o  Proactive and reactive phone calls with supporters and stakeholders, often during evenings and weekends. This will include practical fund raising and campaign support, answering queries, taking and seeking donations, raising awareness of Barnabas’ work, and inviting supporters and donors to prayer meetings and other Barnabas events.

o  Respond to supporters' written requests.

o  Processing incoming donations by entering gifts into our CRM (Customer Management System), create and amend supporters' records.

o  Prepare banking and finance administrative support.

o  Communicate the organization's vision, mission, objectives and impact, effectively to supporters and other stakeholders.

o  Prayerful engagement with supporters when prayer is offered to or asked for by supporters.

o  Other duties as required and necessary for the ministry’s objectives.

·      Campaign & Event Support:

o  Promote, and where necessary, assist in the planning of fundraising and awareness campaigns, events, and supporter activities.

o  Provide support for events, including assisting with communication, ensuring all materials are prepared and to represent Barnabas Aid when required.

·      Data Management:

o  Ensure supporter records are up to date on  the CRM], ensuring that all interactions, donations, and preferences are correctly recorded.

o  Analyze supporter data, ensure compliance, and report on trends to help shape future engagement strategies, when required.

·      Retention & Stewardship:

o  Work to retain existing supporters, encourage prayer, recurring donations or long-term support for the ministry.

·      Reporting & Administration:

o  Ensure that supporter satisfaction and feedback is tracked through the CRM, surveys, or direct interactions and work with other departments to improve supporter experiences.

o  Report as required on supporter engagement metrics, including donations, event attendance, and retention rates.

o  Understand and follow the Barnabas Aid fund-raising standards and code of practice.

·      Collaboration:

o  Work together with the outreach teams to align supporter engagement efforts with organizational goals in mind.

o  Coordinate with internal teams to ensure a seamless and integrated supporter experience.



Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to

day activities. Employees are expected to work collaboratively to support the overall work of Barnabas Aid.

You will demonstrate strong evidence in the following areas:

Experience:

·      Must have deep empathy with and strong understanding of the challenges faced by persecuted and suffering Christians.

·      Be computer literate and confident in learning new systems.

·      Ability to work independently, proactively, collaboratively, and adaptably within a diverse team environment.

·      Exceptional communication, relationship-building and interpersonal skills.

·      Strong team player who works well independently and as part of a diverse and often remote team.

·      Strong organizational and time-management skills.

·      The ability to handle challenging and sensitive situations with appropriate confidentiality.



Desirable

·      Prior experience or knowledge of Salesforce or another modern CRM system will be a distinct advantage.

·      Demonstrate excellent approaches to engagement with supporters, with Christianity being central to everything that you do.

·      Proven work experience in customer services and/or ministry related fields is highly desirable. A comparable role in a similar environment would also be advantageous.

·      The ability to identify issues, analyze options, and implement effective solutions

·      Excellent analytical and problem-solving abilities.

Person specification

·      A strong commitment to the values and mission of Barnabas Aid, with an understanding of Christian principles and ethics in a supporter facing role.

·      High level of integrity, ethical conduct, and professionalism.

·      Comfortable working in a fast-paced and often remote or hybrid environment.

·      Personal resilience and adaptability.

·      Discretion and sensitivity with understanding of issues of confidentiality.

·      A flexible approach to work, with a cooperative and collaborative attitude, ensuring excellent standards of service are always maintained.

From time to time, additional training, including safeguarding training, may be required. The offer of employment will be subject to the appropriate pre-employment checks such as references, qualifications, criminal records, and eligibility to work in Brazil.