Customer Success Manager

Our innovative and disruptive solution prompts training organizations and flight instructors to reconsider their approach. The customer success manager maintains consistent communication with clients, aiding them in building training schedules for most efficient training and supporting them in achieving acceptance for the diverse syllabi at local NAA. The primary objective is to maximize the value for the customers and increase the amount of training hours.

• Responsible for the customer maximizing credited flight hours on his FSTD.
• Support customers with integrating their training programs and approval processes with the authorities.
• Regular communication with the customer.
• Develop and test new training programs in collaboration with our customers (e.g., new training opportunities for specialized operations). Collaborate with our customers (external) and internal product office.
• Ability to understand the customer’s needs and know the system (IOS) inside out.
• Evaluate the performance of the FSTD and advise the client on how to increase his creditable hours.
• Supports the sales team with onsite clients; operates and shows capabilities of the device

• Experience in aviation; of advantage one or more type ratings (H125, H145, R22).
• Experience in flight training and safety environment in rotary and / or fixed wing.
• Knowledge of the relevant regulation.
• Willingness to travel.
• Proven track record in customer relationship management.
• Excellent communication and consulting skills.
• Fluent in German (min. B2 level is a must) and English.
• Eligible to work in Switzerland.

• Being a FI / FE.

Loft Dynamics is a team of over 60 passionate hard- and software engineers, highly specialized developers, and dedicated aviation and production experts that has achieved the world's first qualification for a Virtual Reality Motion training device by the European Aviation Safety Authority EASA with its Robinson R22 & Airbus H125 training solutions. All mechanical designs and electronic systems are engineered and coordinated in-house. Another strength of the team is its proximity to flight schools and professional operators worldwide. Swiss launching customer Mountainflyers, the Heli Academy, the development partner Air Zermatt, the helicopter manufacturer Airbus Helicopters and other important industrial partners enable the development of highly performing and innovative training solutions with the best possible value. Several European and North American training centers have already ordered our training devices and services and operate them successfully. The company is multiplying its products and services offers and growing rapidly.

We offer a modern and flexible working environment with the latest development tools, exciting challenges, and future-oriented career opportunities for you!

If you are interested, we would enjoy receiving your application documents. We are looking forward to getting to know you.

For questions, please get in touch with our HR Business Partner Marianne +41 44 442 09 56.