SYSTEM ADMINISTRATOR

Bongo Credit is a new consumer finance business being established in South Africa, backed by the experience of an international financial services group.

We are built on the principles of responsible lending, fair customer treatment, and full transparency - because we believe people deserve to understand exactly what they are signing up for.

We assess affordability carefully, protect customer data, and operate in full compliance with South African laws and regulatory requirements.

Our mission is simple: to provide financial products that are clear, accessible, and genuinely suitable for the people who use them.

As we grow, we are committed to building lasting relationships - with our customers, our partners, and the regulators we work alongside.

If you want to be part of building something meaningful from the ground up.

Elevate your future: Join our adventure!

• Provide first- and second-level technical support for hardware, software, and network issues
• Install, configure, troubleshoot and maintain desktops, laptops, printers, network devices, cctv and other office IT equipment
• Respond to user-reported problems in a timely and effective manner using Jira ticketing system
• Manage user devices using the device management tool - Intune
• Manage user accounts, access rights, and permissions in Azure AD, O365 and other systems
• Physic network, device installation and maintenance-related tasks (cable patching, device installation, configuration)
• Monitor stem performance, network connectivity, and server health using monitoring tools
• Monitor and respond to security alerts and incidents in accordance with company security policies
• Maintain and update knowledge base with IT procedures, configurations, troubleshooting steps, and documentation for IT services, software, and equipment
• Perform IT equipment purchases according to internal procedures
• Keep and update e inventory of all IT equipment and software licenses using the asset register
• Coordinate repairs and maintenance with vendors when necessary
• Participating in security investigations and compliance reviews, as requested by internal or external auditors
• Participating in IT-related projects such as system upgrades, migrations, or rollouts
• Assist in maintaining and testing business continuity and disaster recovery plans
• Provide training or documentation to end users when rolling out new technologies
• Provide one-on-one or group training sessions on company systems and tools
• Identify and recommend process improvements to enhance IT service delivery and efficiency
• Provide regular status updates to management on ongoing IT issues, projects, and system health

• At least 3 years of proven IT experience, including network administration and system support.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Strong problem-solving and decision-making abilities.
• Proven knowledge of computer hardware/software and WAN/LAN devices.
• Thorough understanding of IT systems, cybersecurity, and best practices in IT management.
• Effective communication skills, with the ability to work collaboratively with stakeholders at all levels.
• Ability to manage IT projects and coordinate with global IT teams.



• Shared Success, "We Win Together" – a culture built on collaboration, trust, and achieving ambitious goals together
• International exposure through collaboration with colleagues and markets across Europe and Africa
• Meaningful work that contributes to financial inclusion and creates positive impact in the communities we serve
• Opportunities to influence change, drive improvements, and see your contributions translate into real business results
• Continuous learning and tailored development opportunities to support your professional growth
• A diverse and inclusive workplace where different perspectives are valued and encouraged
• Modern employee benefits package, including health insurance, lunch allowance, special day-off package, paid mobile calls, and parking
• Flexible and supportive work environment that promotes a healthy work-life balance
• Competitive salary, complemented by result-oriented bonus opportunities