Client Experience Manager



The Client Experience Manager oversees the entire client journey, ensuring exceptional service delivery and fostering long-term relationships. This role involves acting as the liaison between clients and internal teams to address client needs and drive continuous improvement.

• Enhance client satisfaction and loyalty.
• Act as the primary point of contact for clients.
• Drive continuous improvement in service delivery.

• Monitor and manage client feedback and service performance.
• Coordinate with various departments to address client needs.
• Develop and implement client engagement strategies.
• Prepare and present regular client reports and reviews.
• Identify opportunities for service enhancements and process improvements.

• Understanding of client relationship management principles.
• Awareness of industry trends and client expectations.

• Strong leadership and team coordination skills.
• Proficient in CRM software and data analysis tools.
• Excellent communication and presentation abilities.

• 5+ years in client management or a related field.

• Exceptional organizational and multitasking abilities.
• Capability to handle complex client situations with professionalism.

• Empathetic and attentive to client needs.
• Proactive in identifying and resolving potential issues.

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or related field.
• Certifications in Customer Success, ITIL Foundation, or Project Management (PMP/PRINCE2) are advantageous.

At Numata, we’re not just a global IT services company, we are the #1 Business Technology Strategists for SMEs, and a people-first business that believes in the power of growth, support, and shared success. Our mission is to create a dynamic, empowering workplace where innovation meets integrity, and where every individual can thrive personally and professionally.

We believe your growth is our growth. That’s why we fund training and development programs, helping you gain certifications and build new skills without the financial burden. With career pathways and opportunities to promote from within, your potential at Numata knows no limits. As part of a globally recognized and rapidly scaling business, you’ll gain exposure to cutting-edge experiences. This isn’t just a job; it’s your gateway to a world of opportunity.

We equip our team with world-class tools and infrastructure, whether you're working remotely or from our offices. With premium IT support and the latest tech, we make it easy for you to do your best work, every day. Our offices are more than just places to work; they’re environments designed to energize and inspire. Enjoy fresh fruit, premium coffee, popcorn, vending machine, secure parking, and a space built around people’s needs and comfort. It’s truly a home away from home!

At Numata, integrity, honesty, respect, and trust are more than just words, they’re values we live by. We foster a collaborative, team-first environment with open-door leadership and real opportunities to connect, including regular initiatives like Lunch with the CEO. Got ideas? We’re listening. Innovation is everyone’s responsibility here. You’ll be empowered to share your voice, drive change, and shape the future of our business, no matter your role.

We care for our people beyond the workplace. Enjoy comprehensive benefits including fair compensation structures, medical insurance, disability cover, annual bonuses, and access to a dedicated counselling psychologist through our Employee Assistance Programme. From a healthy social calendar, monthly team meetings, celebrations of birthdays and milestones to leadership coaching and recognition programs, we make it a priority to celebrate achievements, big and small.

We’re growing the next generation of leaders. With access to mentorship, leadership development programs, and executive coaching, we help you step confidently into every stage of your professional journey.

Why Join, and Stay, with Numata?

Because at Numata, you’re not just doing a job. You’re building a career, doing whatever it takes, making an impact, and becoming part of a supportive, ambitious community that grows together.

Numata is where your potential meets purpose. Let’s grow together!

Visit our website for more information about us:

Business Technology Strategists for SMEs | Numata

We’re excited to meet passionate individuals who are ready to make a real impact and grow with us. If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! Apply today and let’s start the conversation!