LOAN OFFICER -GOBABIS

ExpressCredit Namibia is a fast-scaling, technology-enabled consumer lending company on a mission to redefine access to finance. We focus on serving individuals who are often overlooked by traditional financial institutions, using smart data, digital platforms, and innovative thinking to deliver fast, flexible, and responsible lending solutions.

At ExpressCredit, we’re not just providing loans—we’re enabling opportunities. We help people manage everyday needs, overcome financial challenges, and take steps toward long-term financial stability. Everything we do is driven by our belief that access to finance should be fair, inclusive, and empowering.

We’re building more than a business—we’re building impact.

As we continue to grow across markets, our ambition is to set a new standard in consumer finance while making a meaningful difference in the communities we serve.

To learn more about ExpressCredit, visit: https://www.expresscredit.com.na/ 

Express Credit is an equal opportunity employer committed to diversity and inclusion in the workplace

ExpressCredit Namibia is seeking a motivated and hands-on Loan Officer to promote ExpressCredit Namibia products across assigned branches and regions, collecting repayments, conducting client assessments, and verifying borrower information. Supports microfinance expansion through effective client communication, market intelligence gathering, loan compliance, and excellent customer service. Requires a self‑motivated individual with strong interpersonal skills who can work independently across multiple locations

Job Duties :

• Provide clear and accurate information on company products to clients.
• Actively sell and cross‑sell products to acquire new customers.
• Grow and maintain the client base to meet sales targets.
• Assess client credit risk and repayment capability before loan approval.
• Capture customer accounts and upload complete loan documentation in the system.
• Manage loan files, ensuring proper filing, archiving, and data integrity.
• Ensure compliance with credit policies, underwriting rules, and confidentiality standards.
• Process customer queries, complaints, and refunds professionally.
• Build and maintain strong relationships with Direct Sales Agents (DSAs).
• Deliver excellent customer service while supporting branch sales plans and portfolio growth .

• 1 to 2 years years of experience in sales within the financial services sector .
• Excellent communication, interpersonal, and customer service skills.
• Self‑motivated with strong organizational, time‑management, and multi‑tasking skills.
• Analytical, detail‑oriented, and accurate in handling information.
• High level of honesty, integrity, and ability to maintain confidentiality.
• Computer literate (Microsoft Word and Excel).
• Valid Police Clearance required .

• A dynamic and collaborative work environment with a growing and ambitious team
• Opportunities for professional development and growth within a regional group structure
• Competitive salary package aligned with your experience and responsibilities
• Supportive leadership and the chance to contribute to people-focused initiatives
• A culture that values integrity, accountability, and innovation
• Exposure to multi-country practices and Group-level collaboration
• Employee benefits in line with company policy (e.g. staff events, internal training, wellness initiatives)