Description
ExpressCredit is a global consumer finance company operating in Namibia and 3 surrounding countries, including Zambia, Botswana, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.
Since 2018, ExpressCredit has more than tripled its global operations and grown to over 200 employees in Namibia and 1000 employees worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!
To learn more about ExpressCredit, visit: https://www.expresscredit.com.na/
Express Credit is an equal opportunity employer committed to diversity and inclusion in the workplace
ExpressCredit - one team with one dream to bring an added value to all our clients in Africa!
Job Mission:
Responsible for managing the collection of outstanding debts from clients, negotiate payment arrangements, handle debtor enquiries, executing recovery and ensuring collection chain processes are in place, and to provide administrative assistance to the team.
Responsibilities:
- Follow company standards and ensure high quality and productivity of job performance
- Maintain good customer service
- Follow internal rules/policies/guidelines
- Contact debtors by telephone and email regarding the collection / recovery of overdue amounts on accounts. Updating client’s feedback on ERP system
- Attend to walk-in clients for queries/payment arrangements
- Follow up on promise to pay and payment commitment cases to ensure a positive resolution of actual payment
- Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures by form of payment in full, settlements and / or payment arrangements
- Meet monthly collection targets as assigned by management
- Keep track and ensure all incoming payments are assigned/flagged
- Ensure all loans above 90 days delay are terminated
- Refer matters to legal for legal recovery action where necessary
- Provide ad-hoc activities when required
- Tracking and communicating error deductions with partners and handling all related issues as per line manager requests
- Generate ideas and suggestions for collections strategies improvements
- Being up to date with newest procedures and all job-related updates
- Being able to multitask and work in a fact pace environment