Tele sales - Windhoek

ExpressCredit Namibia is a fast-scaling, technology-enabled consumer lending company on a mission to redefine access to finance. We focus on serving individuals who are often overlooked by traditional financial institutions, using smart data, digital platforms, and innovative thinking to deliver fast, flexible, and responsible lending solutions.

At ExpressCredit, we’re not just providing loans—we’re enabling opportunities. We help people manage everyday needs, overcome financial challenges, and take steps toward long-term financial stability. Everything we do is driven by our belief that access to finance should be fair, inclusive, and empowering.

We’re building more than a business—we’re building impact.

As we continue to grow across markets, our ambition is to set a new standard in consumer finance while making a meaningful difference in the communities we serve.

To learn more about ExpressCredit, visit: https://www.expresscredit.com.na/ 

Express Credit is an equal opportunity employer committed to diversity and inclusion in the workplace

ExpressCredit Namibia is seeking a motivated and hands-on Tele Sales Agent -Windhoek to promote ExpressCredit Namibia products across assigned branches and regions, collecting repayments, conducting client assessments, and verifying borrower information. Supports microfinance expansion through effective client communication, market intelligence gathering, loan compliance, and excellent customer service. Requires a self‑motivated individual with strong interpersonal skills who can work independently across multiple locations

Job Duties :

• Handle customer inquiries via phone, email, and chat
• Provide accurate product and service information
• Manage and resolve customer complaints effectively
• Process customer applications and maintain records in the system
• Conduct outbound calls to generate sales and engage potential customers
• Upsell and promote company products and services
• Follow up on customer queries and applications
• Maintain accurate call logs and customer data
• Meet individual and team sales targets
• Identify customer needs and provide suitable solutions
• Escalate complex issues where necessary

• Grade 12 (Tertiary qualification in Finance or related field is an advantage)
• 1–2 years’ experience in customer service (call centre experience preferred)
• Proficiency in Microsoft Office and CRM systems
• Strong verbal and written communication skills
• Good sales and negotiation skills
• Ability to multitask and work under pressure
• Computer literate (Microsoft Word and Excel).
• Valid Police Clearance required .

• A dynamic and collaborative work environment with a growing and ambitious team
• Opportunities for professional development and growth within a regional group structure
• Competitive salary package aligned with your experience and responsibilities
• Supportive leadership and the chance to contribute to people-focused initiatives
• A culture that values integrity, accountability, and innovation
• Exposure to multi-country practices and Group-level collaboration
• Employee benefits in line with company policy (e.g. staff events, internal training, wellness initiatives)