Description
ExpressCredit Ltd is part of Eleving Group, an international Fintech Company Operating in sixteen countries across three Continents. We are a world class, reliable and Internationally trusted partner, expanding access to finance in Zambia, Our company helps individuals in need of short-term and long-term financial solutions all of which make a meaningful and lasting impact on the local communities.Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!
We invite suitably qualified Candidates based in Lusaka or willing to relocate to apply for the position of Operations Manager under Device Financing.
Job Details:
Operational Oversight
- Oversee end-to-end operations of the device financing business, from onboarding and credit approvals to device delivery and after-sales support.
- Ensure timely and accurate execution of operational processes in collaboration with internal departments and external partners.
Team Coordination
- Lead and coordinate cross-functional teams including logistics, risk, collections, and customer service.
- Develop clear KPIs, ensure accountability, and foster a culture of ownership and continuous improvement.
Process Optimization
- Identify and implement operational improvements to increase efficiency, reduce errors, and improve customer satisfaction.
- Drive automation, cost control, and operational scalability as the portfolio grows.
Partner Support
- Work closely with sales and partnership teams to ensure partner SLAs are met and operational performance is strong across dealer/distributor networks.
Reporting & Analysis
- Monitor key operational metrics and report on performance to the Head of Device Financing.
- Analyze data to identify bottlenecks, inefficiencies, or risk exposures, and propose corrective actions.