Customer Care and Sales Support Agent

ExpressCredit Ltd is part of Eleving Group, an international Fintech Company Operating in sixteen countries across three Continents. We are a world class, reliable and Internationally trusted partner, expanding access to finance in Zambia, Our company helps individuals in need of short-term and long-term financial solutions all of which make a meaningful and lasting impact on the local communities.Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!

We invite suitably qualified Candidates based in Lusaka or willing to relocate to apply for the position of Customer Care and Sales Support.

Responsibilities

• Ongoing customer support through call, WhatsApp, and other channels.
• Supporting dealers and sellers to make sales.
• Handle escalations raised by other teams.
• Ensure that all interactions are aligned with company’s tone of voice and customer experience standards.
• Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
• Assist in onboarding and training new team members as the product scales.
• Collaborate with the CRM teams to improve customer interaction flows.

Requirements

• Minimum 1 years' experience in customer care, debt collection, or telesales ideally in financial services, telco, or asset financing.
• Strong communication skills in English.
• Experience working with CRM tools and call center systems.
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.