Onsite Support Engineer

As an Onsite Support Engineer at Numata Business IT, you will play a critical role in delivering hands-on technical support to our clients. You’ll be responsible for maintaining optimal system functionality, resolving IT-related issues directly at client sites, and ensuring seamless technology operations. You will serve as the face of Numata’s technical services, embodying our commitment to excellence and customer success.

• Provide responsive and effective onsite IT support to clients in line with service level agreements (SLAs).
• Ensure high customer satisfaction through proactive communication and reliable problem-solving.
• Collaborate with remote support teams to deliver consistent, top-tier service.
• Uphold Numata’s standards and values while representing the company on client premises.

• Deliver first-line and second-line technical support for desktops, servers, networks, and cloud systems.
• Install, configure, and troubleshoot hardware, software, and peripheral equipment.
• Monitor and maintain client infrastructure, ensuring performance and availability.
• Escalate unresolved issues to appropriate internal teams and follow through until resolution.
• Maintain accurate documentation of work completed, system configurations, and support incidents.
• Assist with IT projects including rollouts, upgrades, and migrations.
• Build and maintain strong relationships with client stakeholders and internal team members.

• Strong understanding of Windows desktop and server environments.
• Knowledge of Microsoft 365, Active Directory, and Azure.
• Familiarity with networking concepts (LAN, WAN, VPN, TCP/IP).
• Experience with common IT service management (ITSM) platforms and ticketing systems.
• Basic understanding of cybersecurity principles and data protection best practices.

• Excellent troubleshooting and diagnostic skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Customer-focused approach with a problem-solving mindset.
• Time management and prioritization skills in a fast-paced environment.

• 2–4 years of experience in a similar IT support or field service role.
• Experience supporting small to medium-sized business IT environments is preferred.
• Previous MSP (Managed Service Provider) experience is a strong advantage.

• Technical aptitude across desktop, server, and networking domains.
• Consistent documentation and reporting practices.
• Ability to identify recurring issues and recommend long-term solutions.
• Familiarity with ITIL practices is beneficial.

• Professional and presentable demeanor in client-facing situations.
• Adaptability to diverse work environments and changing priorities.
• Enthusiastic, self-motivated, and proactive.
• High attention to detail and quality of service delivery.
• Respectful, ethical, and aligned with Numata’s company values.

• A+ and N+ certifications (minimum).
• Microsoft certifications (e.g., MCSA, MS-900, AZ-900) are preferred.
• ITIL Foundation certification is a plus.
• Relevant diploma or degree in IT, Computer Science, or a related field is desirable.

At Numata, we’re not just a global IT services company, we are the #1 Business Technology Strategists for SMEs, and a people-first business that believes in the power of growth, support, and shared success. Our mission is to create a dynamic, empowering workplace where innovation meets integrity, and where every individual can thrive personally and professionally.

We believe your growth is our growth. That’s why we fund training and development programs, helping you gain certifications and build new skills without the financial burden. With career pathways and opportunities to promote from within, your potential at Numata knows no limits. As part of a globally recognized and rapidly scaling business, you’ll gain exposure to cutting-edge experiences. This isn’t just a job; it’s your gateway to a world of opportunity.

We equip our team with world-class tools and infrastructure, whether you're working remotely or from our offices. With premium IT support and the latest tech, we make it easy for you to do your best work, every day. Our offices are more than just places to work; they’re environments designed to energize and inspire. Enjoy fresh fruit, premium coffee, popcorn, vending machine, secure parking, and a space built around people’s needs and comfort. It’s truly a home away from home!

At Numata, integrity, honesty, respect, and trust are more than just words, they’re values we live by. We foster a collaborative, team-first environment with open-door leadership and real opportunities to connect, including regular initiatives like Lunch with the CEO. Got ideas? We’re listening. Innovation is everyone’s responsibility here. You’ll be empowered to share your voice, drive change, and shape the future of our business, no matter your role.

We care for our people beyond the workplace. Enjoy comprehensive benefits including fair compensation structures, medical insurance, disability cover, annual bonuses, and access to a dedicated counselling psychologist through our Employee Assistance Programme. From a healthy social calendar, monthly team meetings, celebrations of birthdays and milestones to leadership coaching and recognition programs, we make it a priority to celebrate achievements, big and small.

We’re growing the next generation of leaders. With access to mentorship, leadership development programs, and executive coaching, we help you step confidently into every stage of your professional journey.

Why Join, and Stay, with Numata?

Because at Numata, you’re not just doing a job. You’re building a career, doing whatever it takes, making an impact, and becoming part of a supportive, ambitious community that grows together.

Numata is where your potential meets purpose. Let’s grow together!

Visit our website for more information about us:

Business Technology Strategists for SMEs | Numata

We’re excited to meet passionate individuals who are ready to make a real impact and grow with us. If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! Apply today and let’s start the conversation!