ROAMING OFFICER - KATIMA MULILO

ExpressCredit Namibia is a fast-scaling, technology-enabled consumer lending company on a mission to redefine access to finance. We focus on serving individuals who are often overlooked by traditional financial institutions, using smart data, digital platforms, and innovative thinking to deliver fast, flexible, and responsible lending solutions.

At ExpressCredit, we’re not just providing loans—we’re enabling opportunities. We help people manage everyday needs, overcome financial challenges, and take steps toward long-term financial stability. Everything we do is driven by our belief that access to finance should be fair, inclusive, and empowering.

We’re building more than a business—we’re building impact.

As we continue to grow across markets, our ambition is to set a new standard in consumer finance while making a meaningful difference in the communities we serve.

To learn more about ExpressCredit, visit: https://www.expresscredit.com.na/ 

Express Credit is an equal opportunity employer committed to diversity and inclusion in the workplace

ExpressCredit Namibia is seeking a motivated and hands-on Roaming Officer who Responsible for working in various branches & locations within their assigned regions to promote Express Credit Namibia products. Collect repayments and conduct client assessments. Ensure effective communication with clients, gather market intelligence, and support the expansion of microfinance services in their areas. Will assist in verifying borrower information, ensuring loan compliance, and providing excellent customer service. The ideal candidate should be self-motivated, possess strong interpersonal skills, and could work independently across diverse locations.

Job Duties :

Responsibilities:

• Provide comprehensive information on the company's products to clients.
• Actively sell and cross-sell the company's products to potential clients.
• Generate sales by bringing in new customers and expanding the client base.
• Evaluate and assess the credit risk of individual clients and determine their repayment capability before approving loans.
• Create customer accounts in the system and upload all required loan documentation.
• Manage customer loan files and ensure proper filing and archiving procedures are followed.
• Process customer refunds and handle any complaints or queries escalated by clients.
• Collaborate with the Branch Manager to meet sales targets and implement sales plans.
• Ensure compliance with company credit procedures and underwriting rules.
• Maintain a high level of data integrity in the system.
• Provide excellent customer service, addressing client needs and concerns.
• Stay updated on the latest products and services offered by the company.
• Maintain confidentiality and exercise discretion in handling client information.
• Analyze and assess loan applications and documentation for accuracy and completeness.
• Meet or exceed sales targets and contribute to the growth and quality of the loan portfolio.
• Collaborate with other team members to resolve any issues or discrepancies.
• Participate in training and development activities to enhance job knowledge and skills.
• Be flexible and willing to travel / relocate on a regular basis.

• 1 to 2 years years of experience in sales within the financial services sector .
• Excellent communication, interpersonal, and customer service skills.
• Self‑motivated with strong organizational, time‑management, and multi‑tasking skills.
• Analytical, detail‑oriented, and accurate in handling information.
• High level of honesty, integrity, and ability to maintain confidentiality.
• Computer literate (Microsoft Word and Excel).
• Valid Police Clearance required .

• A dynamic and collaborative work environment with a growing and ambitious team
• Opportunities for professional development and growth within a regional group structure
• Competitive salary package aligned with your experience and responsibilities
• Supportive leadership and the chance to contribute to people-focused initiatives
• A culture that values integrity, accountability, and innovation
• Exposure to multi-country practices and Group-level collaboration
• Employee benefits in line with company policy (e.g. staff events, internal training, wellness initiatives)