Level 1 Support Engineer

The Level 1 Support Engineer provides first-line technical support to clients, troubleshooting and resolving hardware and software issues. This role involves escalating complex issues to higher-level support teams and ensuring timely resolution of client concerns. 

• Provide prompt and effective first-line technical support.
• Ensure client issues are resolved in a timely manner.
• Escalate complex issues to higher-level support teams as needed.

• Provide prompt and effective first-line technical support.
• Ensure client issues are resolved in a timely manner.
• Escalate complex issues to higher-level support teams as needed.
• Respond to client inquiries and support requests.
• Troubleshoot and resolve hardware and software issues.
• Document all support activities and maintain accurate records.
• Escalate complex issues to higher-level support teams.
• Provide guidance to clients on system usage and best practices.

• Basic understanding of IT systems, networks, and security protocols.
• Familiarity with industry best practices and standards.

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage time effectively.

• 1–2 years in IT support or a related field.

• Ability to diagnose and resolve technical issues efficiently.
• Strong attention to detail and commitment to quality service.

• Client-focused with a commitment to service excellence.
• Adaptability and willingness to learn new technologies.

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Entry-level certifications encouraged (e.g., CompTIA A+, Microsoft Certified: Fundamentals, ITIL Foundation).

At Numata, we’re not just a global IT services company, we are the #1 Business Technology Strategists for SMEs, and a people-first business that believes in the power of growth, support, and shared success. Our mission is to create a dynamic, empowering workplace where innovation meets integrity, and where every individual can thrive personally and professionally.

We believe your growth is our growth. That’s why we fund training and development programs, helping you gain certifications and build new skills without the financial burden. With career pathways and opportunities to promote from within, your potential at Numata knows no limits. As part of a globally recognized and rapidly scaling business, you’ll gain exposure to cutting-edge experiences. This isn’t just a job; it’s your gateway to a world of opportunity.

We equip our team with world-class tools and infrastructure, whether you're working remotely or from our offices. With premium IT support and the latest tech, we make it easy for you to do your best work, every day. Our offices are more than just places to work; they’re environments designed to energize and inspire. Enjoy fresh fruit, premium coffee, popcorn, vending machine, secure parking, and a space built around people’s needs and comfort. It’s truly a home away from home!

At Numata, integrity, honesty, respect, and trust are more than just words, they’re values we live by. We foster a collaborative, team-first environment with open-door leadership and real opportunities to connect, including regular initiatives like Lunch with the CEO. Got ideas? We’re listening. Innovation is everyone’s responsibility here. You’ll be empowered to share your voice, drive change, and shape the future of our business, no matter your role.

We care for our people beyond the workplace. Enjoy comprehensive benefits including fair compensation structures, medical insurance, disability cover, annual bonuses, and access to a dedicated counselling psychologist through our Employee Assistance Programme. From a healthy social calendar, monthly team meetings, celebrations of birthdays and milestones to leadership coaching and recognition programs, we make it a priority to celebrate achievements, big and small.

We’re growing the next generation of leaders. With access to mentorship, leadership development programs, and executive coaching, we help you step confidently into every stage of your professional journey.

Why Join, and Stay, with Numata?

Because at Numata, you’re not just doing a job. You’re building a career, doing whatever it takes, making an impact, and becoming part of a supportive, ambitious community that grows together.

Numata is where your potential meets purpose. Let’s grow together!

Visit our website for more information about us:

Business Technology Strategists for SMEs | Numata

We’re excited to meet passionate individuals who are ready to make a real impact and grow with us. If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! Apply today and let’s start the conversation!