Call center agent : Windhoek

ExpressCredit Namibia is a fast-scaling, technology-enabled consumer lending company on a mission to redefine access to finance. We focus on serving individuals who are often overlooked by traditional financial institutions, using smart data, digital platforms, and innovative thinking to deliver fast, flexible, and responsible lending solutions.

At ExpressCredit, we’re not just providing loans—we’re enabling opportunities. We help people manage everyday needs, overcome financial challenges, and take steps toward long-term financial stability. Everything we do is driven by our belief that access to finance should be fair, inclusive, and empowering.

We’re building more than a business—we’re building impact.

As we continue to grow across markets, our ambition is to set a new standard in consumer finance while making a meaningful difference in the communities we serve.

To learn more about ExpressCredit, visit: https://www.expresscredit.com.na/ 

Express Credit is an equal opportunity employer committed to diversity and inclusion in the workplace

ExpressCredit Namibia is seeking a motivated and hands-on call center agent who is Responsible for responding to customer queries, complaints and troubleshooting customer service problems by managing the flow of incoming calls, emails and applications. Always assisting customers in a professional way, in some cases dialing out to make outbound sales.

Job Duties :

-Handle customer enquiries via phone, email, chat, and web channels.

-Provide accurate information on products, services, and applications.

-Process customer applications, orders, forms, and requestsYou can consolidate those into a shorter and cleaner version:

-Handle customer inquiries, complaints, and requests via phone, email, chat, and other communication channels.

-Provide accurate product and service information to customers.

-Process customer applications, orders, forms, and web enquiries in the ERP/CRM system.

-Maintain and update customer records and interaction logs in accordance with company procedures.

-Follow approved communication scripts, policies, and standard operating procedures.

-Resolve customer issues within authority levels and escalate complex matters where necessary.

-Conduct outbound calls and follow-up activities as assigned.

-Promote and upsell company products and services.

-Monitor customer feedback and identify trends for continuous improvement.

-Achieve individual and team productivity, quality, and sales targets.

-Grade 12 or equivalent; tertiary qualification in Finance, Business Administration, -Customer Service, or a related field will be advantageous.

-1-2 years' customer service experience, preferably within a call centre environment.

-Knowledge of customer service principles and practices.

-Strong verbal and written communication skills with active listening ability.

-Proficient in Microsoft Office and relevant computer applications.

-Good data capturing, administrative, and record-keeping skills.

-Strong problem-solving, analytical, and decision-making abilities.

-Excellent interpersonal skills with a customer-focused approach.

-Good organisational, time management, and multitasking skills.

-Ability to work under pressure and meet performance targets.

-High attention to detail, accuracy, and confidentiality.

-Fluent in required business languages.

-Reliable, punctual, honest, and a strong team player.

-Valid Police Clearance required .

• A dynamic and collaborative work environment with a growing and ambitious team
• Opportunities for professional development and growth within a regional group structure
• Competitive salary package aligned with your experience and responsibilities
• Supportive leadership and the chance to contribute to people-focused initiatives
• A culture that values integrity, accountability, and innovation
• Exposure to multi-country practices and Group-level collaboration
• Employee benefits in line with company policy (e.g. staff events, internal training, wellness initiatives)